Strategic Operations Manager

About the Role

The Strategic Operations Manager will be a key partner to Operations leadership, providing both strategic insight and operational support across various initiatives. This role blends elements of a Chief of Staff with hands-on operational management, ensuring the successful execution of strategic goals while driving efficiency and growth.

This opportunity is ideal for someone with experience in Management Consulting or Strategic Operations who wants to take ownership of a growing business and leave a lasting impact. This position is a remote role, with some travel when required

Key Responsibilities

Strategic Project Management & Execution

Lead and manage critical strategic projects on behalf of the COO, including:

• ISO 27001 certification.
• Role architecture & career pathway development.
• Performance management framework creation and refinement.
• AI-driven business optimisation.
• Business development support.
• Management reporting and business growth initiatives.

Operational Oversight

• Develop and refine operational processes to enhance efficiency and ensure compliance with industry standards.

Talent Acquisition & Development

• Work with HR and leadership to oversee recruitment, on-boarding, and career development frameworks for team members.

Stakeholder Engagement

• Serve as a bridge between senior leadership, internal teams, and external partners to align priorities and drive results.

What We're Looking For

Key Attributes:

1. Trusted Advisor: Able to handle sensitive information with discretion and serve as a confidant to leadership.
2. Exceptional Communicator: Strong verbal and written communication skills to facilitate collaboration and build relationships.
3. Strategic Thinker: Balances immediate priorities with long-term business objectives.
4. Analytical & Solution-Oriented: Capable of tackling complex challenges, synthesising data, and developing innovative solutions.
5. Proactive & Resourceful: Takes initiative to improve processes and drive efficiency.
6. Results-Driven: Focused on achieving goals effectively and efficiently.
7. Process Optimisation Enthusiast: Passionate about refining systems to enhance operational effectiveness.
8. AI Advocate: Embraces AI tools to optimise business operations.
9. Emotionally Intelligent: Builds trust, fosters collaboration, and maintains a positive work culture.
10. Adaptable & Agile: Thrives in dynamic environments and adjusts to shifting priorities.
11. Humble & Loyal: Committed to the company's mission while being willing to work behind the scenes when needed.
12. Entrepreneurial Mindset: Innovative and open to new approaches that drive organisational success.

Ideal Candidate Profile

Skills & Experience:

• Proven experience in operations management or a strategic role (e.g., Chief of Staff).
• Strong project management skills, with expertise in leading complex cross-functional initiatives.
• Familiarity with ISO certifications, ERP systems, and international business operations.

Personality Traits:

• Proactive problem-solver with a growth mindset.
• Adaptable and thrives in fast-paced environments.
• Collaborative leader who builds trust across teams.

This role is essential in ensuring operational excellence and strategic alignment as the organisation continues to grow.