About The Role
As a Strategy Principal Consultant specialising in Change and Transformation, you will
help to shape and head up our strategic consulting proposition within Manifesto playing a critical role in guiding clients through complex digital and data transformation initiatives. Reporting to the Strategy and Innovation Director, you will leverage your expertise in digital and data transformation frameworks, organisational change, and change management methodologies to help clients achieve measurable outcomes such as enhanced digital and data maturity, improved platform utilisation, and greater organisational effectiveness.
Ideally you will bring expertise and experience in the Not-for-Profit (NFP) sector, this role allows you to work across other sectors, including Membership, Visitor attractions, Higher education and aligned commercial clients. You will address these sectors' unique challenges and opportunities while ensuring best practices are applied to deliver transformative results.
This role combines understanding the macro challenges facing these sectors with the ability to design and lead strategies tailored to each client’s unique needs. You will collaborate with senior leaders, delivery teams, and sector specialists, ensuring alignment between strategic vision and technical implementation. As a thought leader, you will contribute to Manifesto’s external presence through speaking engagements, whitepapers, and sector-focused thought leadership. Additionally, you will stay informed about trends and issues impacting our sectors, bringing fresh insights to your work and our clients.
Learn more about the role:
To learn more about the role take a look at this video where Cherie Chambers our Strategy & Innovation Director talks through the role and what it's like to work at manifesto in more detail here.
Key Objectives
- Strategic Leadership: Deliver transformative strategies that align with client objectives and Manifesto’s values, driving measurable improvements in digital maturity and organisational effectiveness.
- Client Impact: Build trusted relationships with stakeholders at all levels, from board members to grassroots teams, ensuring alignment and shared ownership of transformation goals.
- Innovation Excellence: Helping clients understand the link between data and digital strategy and how data eco systems drive and support digital transformation. Provide expertise in emerging technologies such as AI and automation, helping clients navigate opportunities and threats.
- Change Leadership: Apply change management methodologies, frameworks, etc., to guide clients through cultural and operational shifts, fostering adoption and buy-in.
- Sector Insights: Stay informed about trends and challenges across NFP, Membership, Visitor attractions, education and aligned commercial sectors, integrating this knowledge into your strategies.
- Commercial Growth: Identify growth opportunities and contribute to securing transformation-focused contracts.
- Thought Leadership: Position Manifesto as a leader in digital transformation across sectors through external representation and thought leadership contributions.
Key Accountabilities
Client Engagement
- Lead the strategic direction of transformation projects, working with multidisciplinary teams to deliver high-quality, outcome-focused solutions.
- Build and manage client roadmaps, aligning strategies with organisational priorities and operational realities.
- Facilitate workshops, presentations, and discussions with senior client stakeholders, ensuring clarity, alignment, and actionable outcomes.
- Establish and maintain feedback loops to measure client satisfaction and drive continuous improvement.
- Guide clients in defining their measures of success, ensuring outcomes are meaningful and achievable.
Strategic Leadership
- Work with the Director of Strategy and innovation to help shape our propositions in the digital transformation space
- Provide clarity in complex transformation scenarios, prioritising initiatives that deliver maximum value.
- Apply a blend of Agile, Lean, and traditional programme and project management approaches to meet diverse client needs.
- Contribute to the evolution of manifesto’s transformation frameworks, ensuring relevance and excellence across all client engagements.
- Serve as a Wayfinder for design and delivery teams, setting the north star for transformation projects.
- Regularly update your knowledge of sector-specific challenges, opportunities, and trends to inform and enhance client strategies.
- Lead on cross-organisational transformational initiative (projects with a blended TPX team) where manifesto is the lead - accountable for collaborative working relationships that bring value and insight to the work and the client
Change and Transformation Expertise
- Apply knowledge of the NFP sector’s macro challenges—such as funding pressures, governance complexities, and the diverse needs of emerging audiences—to inform strategic solutions.
- Leverage expertise in membership, visitor attractions and higher education and aligned commercial sectors to address their unique transformation challenges.
- Design forward-thinking strategies using digital transformation frameworks (e.g., McKinsey, Agile, Gartner, etc.) and collaboration tools. These strategies should always consider the impact and opportunities of emerging technologies like AI and automation.
- Guide organisations in prioritising effectively for the future, avoiding distractions, and focusing on what matters most.
- Support clients in navigating cultural shifts and operational changes, ensuring adoption and sustained impact.
- Foster alignment between strategic objectives and data and technical implementation, bridging gaps between strategy, design, and delivery teams.
Team Development
- Mentor and coach strategists within the team, fostering their professional growth and alignment with Manifesto’s transformation pillars.
- Build a culture of collaboration, accountability, and shared ownership within the Strategy practice.
- Facilitate training sessions and workshops to upskill team members in change management and transformation methodologies.
External Representation
- Represent Manifesto as a thought leader in NFP, Membership, Visitor attractions, and commercial sectors, contributing to blogs, whitepapers, and public speaking engagements.
- Attend and speak at events, conferences, and workshops, showcasing Manifesto’s expertise and ethos.
- Support Manifesto’s marketing mission by contributing to pitches, proposals, and sector-specific thought leadership.
Commercial Growth
- Identify opportunities to expand client engagements and contribute to revenue growth.
- Support business development efforts by shaping compelling narratives for transformation-focused pitches and proposals.
- Unlock future opportunities by delivering successful transformation initiatives that build client trust and loyalty.
About You
Skills & Experience
Essential
- Extensive experience in driving forward digital transformation, particularly in the digital experience realm and an understanding of data strategy and how this relates to digital experience.
- Proven knowledge of change management methodologies
- Expertise in Agile, Lean, and traditional program management approaches.
- Deep understanding of challenges and opportunities in NFP, Membership, Visitor attractions, and aligned commercial sectors.
- Strong facilitator and presenter with experience leading workshops and engaging with senior audiences.
- Proven ability to build trust with stakeholders at all levels, from board members to operational teams.
- High commercial acumen, balancing client objectives with viable, impactful solutions.
- Familiarity with collaboration tools and data management systems used in large-scale transformations.
- Experience with emerging technologies such as AI and automation.
- Background in supporting new business proposals and pitches, crafting compelling narratives.
- Knowledge of organisational design and operating models.
Personal Attributes
- Passionate about driving value and transformative outcomes for clients.
- Adaptable and resilient, thriving in complex and dynamic environments.
- Highly collaborative, with excellent communication and interpersonal skills.
- Committed to continuous improvement and innovation, both personally and professionally.
- Embodies Manifesto’s values, championing purpose-driven work and fostering a positive team culture.
About Us
manifesto
We are the digital experience agency for changemakers. We are committed to delivering purposeful and positive impact for people, planet and society, in restless pursuit of a better world.
We take pride in creating award-winning digital experiences, products and services that are measurably ethical, inclusive, accessible, sustainable and joyful.
Our changemaker clients include UNICEF UK, Breast Cancer Now, The Trussell Trust, Woodgreen, The Royal Academy of Arts, Zoological Society London, Historic Environment Scotland and Fauna & Flora.
Part of the TPXimpact group - a Certified B Corporation™, we are a team of 130 digital product leaders, creative designers, user experience designers, engagement specialists, software engineers and experience strategists.
TPXimpact
TPXimpact is a digital transformation company, and Certified B Corporation™, on a mission to build a future where people, places and the planet are supported to thrive. Combining vast expertise in human-centred design, data, experience and technology, we help the public, private and third sectors with their digital transformation journey, delivering high quality solutions that improve services, experiences and outcomes. We’re passionate people who work in close collaboration with our clients to create sustainable solutions ready for an ever-evolving world.
