Turning Passion into Purpose.
London South Bank University are excited to be recruiting for the post of Student Affairs Case Coordinator to join their highly skilled Student Affairs Team.
The Team is responsible for managing and investigating a variety of different student cases relating to complaints, appeals, and student conduct.
This position will provide the successful candidate with the opportunity to take a lead role in the coordination of student casework, ensuring that all cases progress as per the relevant procedures, and be involved in the investigations and decision making of such cases. The postholder will need to manage student expectations for each process ensuring that University academic regulations and relevant external codes of practice and legislation are being followed. The role enables collaboration and good working relationships with colleagues from all Schools and Professional Service groups across the University, as well as with the Office of the Independent Adjudicator.
About You:
We are looking to hear from candidates who have the following skills/experience:
- Experience of undertaking complex administration and tasks.
- Ability to work on a wide variety of different issues and communicate complex ideas and issues clearly.
- Experience providing guidance and advice on complex student matters.
- Excellent organisational and administrative skills.
- Excellent interpersonal skills, both oral and written.
- Ability to deal sensitively with enquires from a diverse range of individuals and organisations.
- Ability to de-escalate and manage potentially difficult situations calmly and with confidence.
The ideal candidate will be educated to Level 3 (or equivalent) or above, be highly motivated and bring a thorough understanding of handling complex issues and casework. Experience in the higher education sector and dealing with student complaints, appeals and conduct matters is highly desirable.
Benefits And How To Apply:
As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found
The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached. Applications must be submitted via the "Apply Online" button below.
For an informal conversation ahead of applying please feel free to contact the hiring manager for this position, Nicola Mitchell, Head of Student Affairs and
The closing date for applications is 23:59,
Sunday 9th June 2024
Interview/assessment - week commencing
Monday 17th June 2024
We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.
If you have any questions related to your application or queries related to reasonable adjustments, please email the recruitment team
We reserve the right to close the vacancy early, should we receive sufficient applications.
Turning Passion into Purpose.
London South Bank University are excited to be recruiting for the post of Student Affairs Case Coordinator to join their highly skilled Student Affairs Team.
The Team is responsible for managing and investigating a variety of different student cases relating to complaints, appeals, and student conduct.
This position will provide the successful candidate with the opportunity to take a lead role in the coordination of student casework, ensuring that all cases progress as per the relevant procedures, and be involved in the investigations and decision making of such cases. The postholder will need to manage student expectations for each process ensuring that University academic regulations and relevant external codes of practice and legislation are being followed. The role enables collaboration and good working relationships with colleagues from all Schools and Professional Service groups across the University, as well as with the Office of the Independent Adjudicator.
Benefits And How To Apply:
As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found
The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached. Applications must be submitted via the "Apply Online" button below.
For an informal conversation ahead of applying please feel free to contact the hiring manager for this position, Nicola Mitchell, Head of Student Affairs and
The closing date for applications is 23:59,
Sunday 9th June 2024
Interview/assessment - week commencing
Monday 17th June 2024
We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU’s staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.
If you have any questions related to your application or queries related to reasonable adjustments, please email the recruitment team
We reserve the right to close the vacancy early, should we receive sufficient applications.
