Student Services Coordinator

Oxford, England, United Kingdom

12/4/2024

Oxford

Full Time

Are you eager to develop your skills in customer service and international business? As a Student Services Coordinator, you’ll play a key role in ensuring our international students have an exceptional experience with us on campus. Join us in our mission of opening the world through education and grow your expertise in a dynamic and multicultural environment.

Careers at EF | Open the world with us

EF Education First’s mission is opening the world through education.

A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.

What will you be doing?

At EF, ensuring an exceptional student experience is at the heart of what we do. In this role, you’ll be a central figure in supporting students throughout their time on campus, addressing their enquiries, concerns, and feedback with professionalism and care. You’ll also play a key role in visa compliance, evaluations, and organising weekly intakes to ensure a smooth and seamless experience for all.

As a mentor in the Mentor Programme, you’ll guide and inspire students, while providing outstanding service to staff, students, and international colleagues. This is an exciting opportunity to contribute to a vibrant campus environment while developing your leadership and organizational skills.

Join us in shaping a consistently outstanding EF experience, where responsibility, support, and student satisfaction take centre stage. Make every day at EF memorable and fulfilling for our students and staff!

Responsibilities

• Be the face of the school to students, staff and visitors
• Deals with students’ enquiries, problems, and complaints with regards their overall experience on campus
• Keep accurate records of conversations, logging on information on CRM where appropriate
• Managing reception including answering phones and external enquiries
• Welfare provision and safeguarding
• Promotes weekly events
• Assist with evaluations 1, 2, and 3 and hold 1:1 meeting with students when appropriate
• Manages and acts as a mentor as part of the mentor programme
• Manage student visas and assist them when necessary
• Delivers excellent customer service to students, staff and colleagues from sales offices
• Organise weekly intakes
• Oversee welfare phone during office hours and emergency phone duty (on rota) during out of office hours
• Attends student council meetings and follows up with customer support suggestions
  
  

Requirements

• Excellent customer service skills, communication & people skills
• Experience and/or training in student welfare and customer experience
• Hands on approach to work with willingness to take on and accomplish any task in a timely manner
• Sociable, outgoing & confident personality
• Highly motivated, energetic, positive with mature, common-sense approach
• Strong administrative skills with a high attention to detail
• Enjoy working in a demanding, varied environment
• A team player who can bring energy and positivity across all teams
• Creative & energetic with lots of common sense as key
• Sales focused and target driven
• Ability to handle difficult situations with ease, remaining calm & positive under pressure
• Clear DBS check and two references
• Right to work in the UK at commencement of employment
  
  

Why you will love EF Oxford

• Continuous professional development for all staff
• Work in a truly international environment
• Regular social events
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Global career opportunities
• Employee Assistance Program
• Cycle to work scheme
• Private health insurance
• Life insurance
• Access to EF Hello language learning
  
  

EF Education First – Our History and Values

Career Progression at EF

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment.  References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18.  Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required.  Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.