Supervisor - Sutton Coldfield (Part-Time, 20hr)

Royal Sutton Coldfield, England, United Kingdom

6/19/2025

Job Description

Supervisor

Overview

The Supervisor’s primary responsibility is for driving excellent customer service in the store

through our selling ceremony (Every Moment Matters).

The Supervisor is also responsible for:

• Role Modelling outstanding Pandora customer experience and salesmanship by being an
  
  
  

ambassador for the Pandora brand and giving a voice to people’s loves.

• Supporting with the onboarding, induction, and ongoing selling skills development of the
  
  
  

store sales team.

• Driving the sales floor to maximise selling opportunity and support the sales team to
  
  
  

deliver excellent customer experience.

• Maintaining operational excellence in line with Pandora standards alongside the Store
  
  
  

Manager and Assistant Store Manager.

• Enhanced operational accountability in the absence of the Store Manager or Assistant
  
  
  

Store Manager.

The Role & Responsibilities

Commercial Strategy

• Understands and demonstrates the link between sales, service, brand, and results to
  
  
  

deliver commercial success to support and grow an individual’s KPI performance.

• Maintains team motivation and engagement levels throughout the day to create a
  
  
  

positive shop floor environment for team and customers.

• Monitors sales performance throughout the day and takes appropriate action to
  
  
  

address in the moment.

Team Sales Development

• Conducts sales observations with the store sales team to continuously improve KPI
  
  
  

performance and customer experience.

• Delivers impactful feedback to store sales team to drive high performance and support
  
  
  

them to unlock their sales potential.

• Takes a proactive role in inducting new store sales team members into Pandora.
• Delivers sales training to the store sales team and provides ongoing support as
  
  
  

necessary.

• Communicates and supports store sales team in understanding goals and how to
  
  
  

achieve them, working with them to discuss progress and provide regular feedback.

Salesmanship, Customer Experience and Brand Ambassador

• Achieves and exceeds individual sales KPI’s through expert execution of our customer
  
  
  

experience model.

• Inspires the store sales team as a Pandora product expert, role models using deep
  
  
  

knowledge of our products and craftsmanship to leverage unique and personalised

selling opportunities.

Version 1 – March 2025

Classification: Pandora Internal

• Creates an outstanding customer experience, leading by example and championing a
  
  
  

customer centric culture within store, consistently role modelling our selling ceremony.

Store Operations

• Supports the store management team with basic store operations activity including VM,
  
  
  

stock management, and health and safety.

• Holds store keys and ensures safe and compliant opening/closing procedures in the
  
  
  

absence of the Store Manager or Assistant Store Manager.

• Responsible for operational shift management in the absence of the Store Manager or
  
  
  

Assistant Store Manager.

Values and Behaviours

CARE

• Shares knowledge to support others’ development, and encourages continuous
  
  
  

improvement, energising them to go above and beyond

• Builds trusted, supportive relationships, demonstrating commitment to others
• Acts with integrity, fosters a respectful environment with honest, open communication,
  
  
  

and actively plays a part in creating an inclusive culture in store.

• Shows genuine care, is approachable, builds trust and offers help to others
  
  
  

DELIVER

• Takes personal responsibility and is dedicated, focused, and driven to deliver results and
  
  
  

achieve team and individual goals

• Focuses on setting and achieving clear goals aligned with business strategies
• Is adaptable and handles changes in a positive manner, removing obstacles and staying
  
  
  

focused

• Generates solutions and creates practical plans to execute
  
  
  

DREAM

• Takes responsibility for personal development to improve performance
• Contributes new ideas and suggests new ways of working
• Creates momentum and removes barriers to achieve success
• Monitors results, ensures follow-through, and continuously seeks to raise standards
  
  
  

DARE

• Coaches the team to see new perspectives and overcome obstacles
• Maintains a positive attitude that energises others
• Seeks support and feedback and admits mistakes taking personal responsibility
• Shows confidence yet is humble in interactions with others