Supplier Success Manager
Company
Location
United Kingdom
Posted At
4/15/2025
Advertise with us by contacting: [email protected]
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Description
Aura is a consultancy dedicated to helping brands and retailers manage their packaging sustainability in real time. The business brings together multi-disciplinary teams focused on delivering data-informed consulting to enable global businesses make insight-led decisions on materials, design, legislation, compliance and recyclability. Since our inception in October 2022 we’ve undergone rapid growth, now servicing two of the largest e-tailers and retailers globally. Each member of the Aura team makes a significant and valuable difference to our growth and the services we provide that positively impact people and our planet.
Our Values
At Aura, we seek out individuals who share our values. These are integral to help to cement our future success and deliver services that seek the betterment of our planet for generations to come.
Visionary: Pioneering strategies which educate, unite and influence change.
Responsible: Real-time data drives the changes needed to positively impact our planet.
Honest: Decisions are informed, and our communications are authentic.
Collaborative: Ethical Partnerships unify our mutual goals to create a vision fit for the future.
Overview
As a Supplier Success Manager, you’ll be instrumental in fostering and optimising relationships with our suppliers. You’ll oversee the entire supplier lifecycle, from initial onboarding to completion. Your role is crucial in ensuring timely, accurate, and high-quality data collection for our brands and retailers' packaging portfolio, all while maintaining strong partnerships and achieving project objectives.
Key Responsibilities
Operational Excellence:
It is our policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.
Our Values
At Aura, we seek out individuals who share our values. These are integral to help to cement our future success and deliver services that seek the betterment of our planet for generations to come.
Visionary: Pioneering strategies which educate, unite and influence change.
Responsible: Real-time data drives the changes needed to positively impact our planet.
Honest: Decisions are informed, and our communications are authentic.
Collaborative: Ethical Partnerships unify our mutual goals to create a vision fit for the future.
Overview
As a Supplier Success Manager, you’ll be instrumental in fostering and optimising relationships with our suppliers. You’ll oversee the entire supplier lifecycle, from initial onboarding to completion. Your role is crucial in ensuring timely, accurate, and high-quality data collection for our brands and retailers' packaging portfolio, all while maintaining strong partnerships and achieving project objectives.
Key Responsibilities
Operational Excellence:
- Proactively manage day-to-day supplier relationships, including CRM and system communication, call scheduling, and issue resolution.
- Streamline supplier onboarding and collaboration through established processes and tools.
- Enhance supplier engagement and communication via insightful reporting.
- Ensure compliance with all service level agreements (SLAs).
- Identify new revenue generation and quality enhancement opportunities.
- Take ownership of project deliverables and resource utilization.
- Become a super user of the e-halo platform and actively promote its benefits.
- Utilize analytical tools to interpret data and present clear findings.
- Provide ongoing training and support to suppliers on the e-halo platform.
- Collaborate with Data Assurance for data accuracy.
- Proactively address supplier pain points with actionable solutions and recommendations.
- Instill a culture of continuous improvement by encouraging feedback.
- Monitor supplier performance and escalate potential improvements for process updates.
- Mentor and guide Supplier Success Coordinators in their roles.
- Build and maintain relationships with key internal stakeholders across various departments.
- Promote a positive and collaborative team culture.
- Administer project files and folders in line with storage processes.
- Reliable, adaptable, detail-oriented, and a proactive problem solver.
- Collaborative, self-motivated, resilient, and resourceful.
- Growth mindset, organized, and analytical.
- Strong interpersonal skills with proven experience in supplier relationship management.
- Exceptional analytical and problem-solving abilities.
- Project management proficiency with the ability to build relationships at all levels.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
- Effective written and verbal communication skills.
- Ability to work independently as well as part of a team while managing multiple tasks.
- Knowledge of the Packaging/Retail industry.
- Understanding of Supply Chain Management.
- Experience with Technology Systems (PLM’s).
- Familiarity with Agile methodologies in technology.
It is our policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.
Advertise with us by contacting: [email protected]
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