Support Consultant

Trintech is a multi-award-winning cloud-based Fintech provider and we are looking for an ambitious and self-motivated Support Consultant to join our Enterprise team in EMEA. This will be a client-facing role working with our Large Enterprise customers across the region. In this role you will trouble-shoot, problem-solve, and identify issues and opportunities for product improvement.

We have a hybrid working schedule and require you to be in the London office twice a week.

WHAT YOU’LL DO

• Provide exemplary customer service by being prompt, efficient and empathetic. Play a pivotal role in maintaining a positive customer relationship.
• Use your business, analytical and product skills to understand customer issues and diagnose root cause and required corrective actions for 1-2 Trintech products.
• Assess customer business impact of reported problems and help resolve them as efficiently as possible.
• Ensure resolutions are provided within required customer time frames and business deadlines.
• Use SQL and database knowledge to write custom scripts to gather information and fix data issues.

WHO YOU ARE

• Client facing support experience or relevant Degree/Certifications or work experience in Accounting & Finance.
• Solutions based mind-set! A passion for problem solving and the ability to think critically under pressure.

At our core, Trintechers stand committed to fostering a culture rooted in our core values – Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.

Should you require (or need) accommodations throughout any stage of the recruitment process, please provide your requirements to [email protected] and we will work with you to accommodate your needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.