Support Team Administrator
Company
Location
Nuneaton, England, United Kingdom
Posted At
2/26/2025
Advertise with us by contacting: [email protected]
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Description
Kelly Group is on the lookout for exceptional talent to join our Welfare and Support Team as an Administrator. If you're passionate about helping people and thrive in a supportive environment, we want to hear from you!
What You’ll Be Doing
While admin experience is preferred, it’s not essential! If you're:
Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 35 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally.
Working across several industries including telecommunications, rail, metro, highways and fleet, Kelly Group operate nationally with 40+ operational centres and deliver a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group deliver a ‘one-stop solution’ to meet the needs of our clients and delight their customers.
As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce of circa 3500, 40+ national operational centres, 4 training hubs and a fleet of over 2500 vehicles, Kelly Group are committed to developing an excellent team, a fair culture and a safe working environment.
The Kelly Group is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.
If you feel you have the required experience and want to further your career with a long standing communications contractor, please apply.
What You’ll Be Doing
- Support Our Field Operatives: Receive inbound calls and offer a listening ear for personal issues, pay queries, and general wellbeing concerns.
- Problem Solver: Investigate issues thoroughly and work with the management team to resolve them swiftly.
- Wellbeing Champion: Make outbound calls to check in on engineers, ensuring their journey is smooth and supported.
- Be the Backbone of Communication: Provide timely feedback and keep engineers updated throughout the process.
While admin experience is preferred, it’s not essential! If you're:
- Organised: You’ll plan ahead, highlight potential problems early, and keep things running smoothly.
- People-Focused: Excellent interpersonal skills to engage with a variety of personalities and handle conflict with ease.
- Team-Oriented: You’ll thrive in a collaborative environment, working together to achieve team goals.
- Clear Communicator: Strong written and verbal communication skills to keep everyone informed.
- Proactive: You’ll take ownership of tasks, keep the bigger picture in mind, and see projects through to completion.
- Competitive Salary (PAYE)
- 20 Days’ Holiday + Statutory Bank Holidays
- Company Pension Scheme
- Cycle to Work Scheme
- Employee Discount Scheme
- Excellent Career Growth Opportunities - We believe in developing our people.
- Comprehensive Training to ensure you’re equipped for success!
Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 35 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally.
Working across several industries including telecommunications, rail, metro, highways and fleet, Kelly Group operate nationally with 40+ operational centres and deliver a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group deliver a ‘one-stop solution’ to meet the needs of our clients and delight their customers.
As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce of circa 3500, 40+ national operational centres, 4 training hubs and a fleet of over 2500 vehicles, Kelly Group are committed to developing an excellent team, a fair culture and a safe working environment.
The Kelly Group is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.
If you feel you have the required experience and want to further your career with a long standing communications contractor, please apply.
Advertise with us by contacting: [email protected]
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