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Job Description:
About The Position
We are seeking an experienced Senior Vice President, Global Client Director to develop and drive an organizational retention and growth strategy, with the goal of building and expanding deep relationships with high value clients in the financial services sector, particularly with banks, financial institutions, and fintech companies. This role will partner closely with the Global Sales, Global Client Delivery, Marketing, and Account Management teams to maintain a deep understanding of client objectives and priorities, enhance client experiences, and proactively identify internal solutions and services to meet client needs. The ideal candidate will have a proven track record of success as a consultative partner who can identify opportunities and align internal teams to sell and deliver on these opportunities.
Primary Responsibilities
- Create and execute an Account Plan for each assigned client. Identify opportunities and risks, document a comprehensive contact map, formulate and prioritize key growth and retention strategies, and track and maintain account health.
- Drive a comprehensive global account management strategy in line with Company goals to maximize revenue and profitability from assigned clients.
- Cultivate and strengthen relationships with high-level executives and key decision-makers in client organizations, ensuring a deep understanding of their business objective and compliance challenges, and positioning yourself as a reliable partner in their business development and innovation efforts.
- Serve as primary point of contact for all client inquiries and interactions with corporate functions; assume ownership and see through to resolution.
- Provide timely and insightful feedback to other corporate functions, collaborating with sales, operations, and product development, to identify opportunities for upselling and cross selling our suite of financial crime compliance solutions.
- Foster a culture of continuous improvement and exceptional client service.
- Provide leadership, coaching, and mentoring to a global team of account managers as the organization grows fostering a culture of continuous improvement and exceptional client service; assist in scaling best practices for down market account management program build.
- Monitor and analyze account performance, identify trends and opportunities for growth, and develop action plans to address any areas of concern.
- Represent the company at industry events, conferences, and client meetings, positioning AML RightSource as a thought leader and trusted partner in the financial crime compliance space.
Required Qualifications
- Bachelor's degree in business, finance, or a related field; Master's degree or MBA preferred.
- Minimum of 15 years of experience in account management, sales, or business development within the financial services industry, with a focus on financial crime compliance.
- Proven track record of success in managing and growing relationships with banks, financial institutions, and fintech companies.
- Strong understanding of the financial crime compliance landscape, including regulatory requirements, industry trends, and best practices.
- Exceptional communication, negotiation, and presentation skills, with the ability to build rapport and credibility at all levels of an organization.
- Experience leading and managing a global team, with a demonstrated ability to inspire and develop talent.
- Willingness to travel up to 50% of the year as needed to support client engagements and business development efforts.
AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
