Swift Business Analyst

Are you an experienced Business Analyst eager to play your role in a high-profile, nationally significant transport project?

Are you passionate about innovation, driving change and working on one-of-a-kind projects?

Do you want to work for an organisation that plays a pivotal role in shaping the future of the West Midlands? If so, we have an incredible opportunity for you!

Swift is a leading name in the transport industry, recognised for pushing the boundaries of technology and innovation to enhance the way people travel. Our mission is to make journeys seamless, simple, sustainable, and smarter for everyone. Now, we’re embarking on a revolutionary project: to extend our cutting-edge Pay-As-You-Go scheme to serve all public transport modes and in doing so transform how customers use and pay for their travel.

West Midlands Combined Authority (WMCA) are seeking a Swift Business Analyst to join our Policy, Strategy, and Innovation Team for an 18-month fixed-term contract. This is a unique opportunity to drive transformation in public transport ticketing and shape the future of seamless travel.

What you’ll be doing.

• Collaborate with stakeholders to gather, analyse and document business requirements.
• Develop detailed user stories, workflows and use cases.
• Translate requirements into clear, actionable specification for technical teams.
• Identify process improvements and innovative opportunities within the project scope.
• Facilitate workshops, meetings and presentations to align stakeholders and teams.
• Act as the go-to person for ensuring the project aligns with business goals.
• Monitor and evaluate project performance, ensuring continuous improvement.

What's essential.

• Proven Business Analysis expertise ideally in transport ticketing or retail
• Strong end-to-end project lifecycle experience, from pre-project scoping and stakeholder analysis to solution delivery and benefit realisation.
• Advanced process modelling and optimisation skills, using industry-standard tools and techniques.
• Supporting transition from the As-Is position to the To-Be state, identifying the approach to be taken.
• Understanding of technology trends and their application in transport and payments.
• Excellent communication & relationship-building skills, with the ability to engage technical and non-technical stakeholders.
• Analytical problem-solving mindset, adept at balancing strategic objectives with operational needs.
• Experience working on large-scale, complex projects, delivering innovative solutions within tight deadlines.

Location.

The location for this role is 16 Summer Lane with at least 1 day a week spent in the office.

How to apply.

Applying for a role with WMCA is straight forward. Follow these steps to get started.

1. Create your Careers Account. Register with your name, email address, and a password.
2. Build your Profile. Upload your CV to help populate your career and education details.
3. Write your Supporting Statement. Make sure to address each of the required essential criteria.
4. Submit your application. Do one final check and once complete, click submit.

Anonymised Applications.

Your uploaded CV won’t be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. it’s your chance to showcase your skills and experience.

Using Artificial Intelligence (AI)

We cannot stop anyone from using AI help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application.

Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site.

Reasonable adjustments.

If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team ([email protected]).

Salary and benefits.

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

We offer a comprehensive benefits package that includes:

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• 28 days paid annual leave (with an option to purchase more), giving you have ample time to relax.
• ethical saving options and healthcare plans.
• Discounted gym membership.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest free financing through SmartTech to buy the latest technology
• Discounted shopping with over 2,000 big-name retailers, and more.

For more information, please visit the benefits page on our career site.

Why join WMCA?

WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.

We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.

Creating an inclusive workplace.

WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.

Right to Work in the UK

Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).