Systems Development & Information Officer (Education Team) - CMB1713e

Wideopen, England, United Kingdom

4/1/2025

About This Opportunity

Do you thrive working systematically and effectively in a fast-paced environment?

Are you looking for a new and rewarding challenge?

Weare looking to recruit an enthusiastic and proactive individual to join our Education Systems Development and Support Service. We primarily developand support Capita One amongst other educational systems.

This role is full time on a permanent basis and will be based from home.

The role will involve taking the lead in developing, maintaining, and improving the Capita One database. The ability to write crystal reports or SQL would be a distinct advantage. You will ensure the database along with other systems are effective, meet the standards required, and data is accurate.

You will support end users across several teams in using their Capita One module creating and maintaining support documentation. You will provide training via TEAMS to both groups and on a 1-2-1 ad hoc basis. Knowledge or experience of supporting the creation and submission of Statutory returns to the DfE would be advantageous.

Experience of using MS Teams and any call resolution package would be desirable.

This will enable Cumberland and Westmorland & Furness Councils to deliver a high-quality service to their customers, guaranteeing compliance with statutory requirements and undertaking on-going analysis to support effective service delivery.

Cumberland Council is currently delivering a hosted ICT Service for Cumberland Council, Westmorland and Furness Council and Cumbria Fire and Rescue Service. The provision of these services will be disaggregated at a future date and employees will be TUPE allocated to one of the two Councils.

Key Responsibilities:

• Maintain, support, and develop digital systems used within the Education Service, ensuring they are reliable and fit for purpose.
• Collaborate with stakeholders within the teams to help and assist to ensure they can deliver a great service.
• Provide technical support and training to staff to ensure effective use of systems.
• Build relationships with stakeholders across Cumberland and Westmorland & Furness Councils.
• Using reports and data analysis to support effective decision making.
• Contribute and share ideas on improving digital systems across Cumberland and Westmorland & Furness Councils.
• Project Management
  
  

Who We’re Looking For:

To succeed in this role, we are looking for someone with a solid and broad experience of supporting and developing Capita One across a range of modules. Somebody who can understand complex issues yet explain them in an easy-to-understand fashion. Somebody who can create and develop report writing to help shape services and meet statutory requirements. The ability to take the initiative and work independently with little supervision?

You will have an understanding of relevant local authority legislation including GDPR and Information Security. A team player who can work with a high degree of accuracy and attention to detail you will bring innovative solutions and strong problem-solving skills to the team.

We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.

We’re also about potential over perfection and we can help you grow in the role and thrive in your career.

Who We’re Looking For

We’re looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities.

We’re also about potential over perfection and we can help you grow in the role and thrive in your career.

Be sure to take a look at the post specification (below) for the essential criteria for this role.

Contact

For more information about the role or to arrange an informal chat prior to your application, please contact Jill Potter by email at [email protected]

Guaranteed Interviews

We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Armed forces veterans whose last long term substantive employer was the armed forces
  
  

If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more.

Diversity, Inclusion & Adjustments

We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Employer and also an Age Friendly Employer - to provide opportunities for everyone to thrive.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing [email protected]. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.

Easily apply by submitting your CV and answering a few short questions.

Application and Interview information

• Closing date: 15th April 2025
• Interview date: TBC
  
  

Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.

Please Read The Supporting Information:

• Post Specification
  
  

Please also refer to our Careers site to find out more:

• Our Staff Benefits
• Candidate Support
• About Cumberland Council