Team Leader - People Hub (People Operations)

Salary: Competitive per annum

Hours: 37.5 per week, Monday to Friday

Location: Hybrid, 3 days a week in our VHQ, Crawley

Contract: Permanent

Closing Date: 7th May 2025

In a nutshell

At Virgin Atlantic, we are passionate about empowering our HR team and ensuring seamless HR operations. We are looking for a dedicated and experienced leader to join our People Operations team as the Team Leader – People Hub. This role is key to driving performance, continuous improvement, and delivering an exceptional colleague experience.

As the Team Leader – People Hub, you will be accountable for driving performance and continuous improvement by overseeing the achievement of individual Key Performance Indicators (KPIs) and work standards. You will play a key role in motivating and inspiring the HR support team, fostering high employee engagement, and minimising attrition.

This role reports to the People Operations Manager and sits within the People Operations directorate. You will work closely with key stakeholders across the People Team and the wider organisation to develop, coach, and train the HR support teams.

Day to day

• Drive the overall direction of the team, ensuring alignment with company goals and fostering a culture of continuous improvement and innovation.
• Regularly review individual and team performance against key targets, providing timely feedback and addressing performance gaps through development plans.
• Work closely with cross-functional teams to integrate and streamline processes, ensuring seamless services and high levels of customer service.
• Build and maintain strong relationships with internal stakeholders, ensuring the team is responsive to their needs and aligned with company-wide travel policies.
• Provide mentorship and support to ensure continuous personal and professional development of team members.
• Oversee the daily operation of the team, ensuring it runs smoothly and efficiently, including team coaching and development, and reviewing current processes and ways of working.

About you

• CIPD or similar in human resources management or a related business field, or several years of experience working in an HR capacity, preferably in HR operations.
• Knowledge of our current Employee policies and processes
• Proven track record making process improvements, that improves accuracy of information, efficiencies or similar
• Experience in line managing or leading teams, with a strong management capability, including coaching and motivational skills.
• Proven track record of people operational delivery, with strong commercial awareness and acumen.
• Ability to influence key stakeholders and work confidently at all operational levels of the company.
• Creative and proactive approach to problem-solving, with high administrative and literacy skills.
• Highly proficient in Microsoft Office such as Excel and PowerPoint.
• Results-focused and target-driven, with a strong customer focus and attention to detail and accuracy.

Our recipe for leadership

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here

Be yourself

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.