Team Leader – Payroll

Salary: Competitive per annum

Hours: 37.5 per week, Monday to Friday

Location: Hybrid, 3 days a week in our VHQ, Crawley

Contract: Permanent

Closing Date: 7th May 2025

In a nutshell

At Virgin Atlantic, we believe in creating memorable experiences for our customers and our team members. We are a dynamic and innovative airline, known for our exceptional service and commitment to excellence. If you are passionate about leading a team and ensuring seamless payroll operations, we invite you to join us on this exciting journey!

As a Payroll Team Leader, you will lead a small, specialist admin and advisory team to deliver end-to-end payroll support services for both UK and International colleagues. Your role will involve overseeing data entry, accurate processing of payroll, and timely production of post-payroll reports to Finance. You will ensure compliance with all payroll processes, policies, and regulations, while continuously driving process improvements and providing proactive communications to colleagues and managers across Virgin Atlantic.

Day to day

• Leading Payroll Performance: Oversee the performance of 3 Payroll Specialists, ensuring effective internal communication and collaboration with Operations Leaders. Maintain a robust control environment and ensure payroll activities are compliant, accurate, and timely.
• Reporting, Governance & Continuous Improvement: Collaborate with HR to enhance online self-service options and support the delivery of an outstanding payroll service. Drive process improvements and ensure timely and accurate submission of payroll reports to senior stakeholders.
• Inquiry Management and Escalations: Manage contact inquiries into Payroll, handle escalations, and ensure the team is equipped to handle future inquiries. Maintain effective communication with operations leaders and key stakeholders.
• Training & Guidance: Develop team knowledge and confidence through various payroll courses and support international People teams with relevant training and user guides. Document processes and workflows, suggesting opportunities for simplification and employee experience improvements.

About you

• Demonstrable understanding of end-to-end payroll processes and dependencies, with experience in preparing and delivering both UK and international payrolls.
• Strong attention to detail when working with large, complex datasets.
• Ability to diagnose root causes of problems and coach/influence accordingly.
• Experience with Oracle, Microsoft O365 suite, ADP Payroll, Benefex, Business Objects, and bespoke systems is an advantage.
• Flexible, proactive approach with the ability to suggest pragmatic solutions.
• Strong focus on controls and compliance, impeccable confidentiality record, and a patient, supportive approach to training and supporting others.

Join us at Virgin Atlantic and be a part of a team that values innovation, collaboration, and excellence. Apply now and take your career to new heights!

Our recipe for leadership

At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here

Be yourself

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ([email protected]) feeling confident that we’ve got your individual considerations covered.