Team Manager- Bicester Village

Position

The Team Manager oversees the sales team, under the direction of their Store Manager, to ensure the best performance while providing an exceptional experience for our customers.

The Team Manager leads the team on the shop floor and challenges them with briefings and coaching, as well as developing the team's autonomy, versatility and excellence thanks to an exemplary approach.

Job responsibilities

Team Management

• Is a referent for the team and ensures the team evolves in a professional and benevolent work environment with clear objectives based on customer experience and business performance
• Implements and drives the selling ceremony based on excellence
• Trains the team on a daily basis on all product categories
• Participates in the animation of the morning briefs
• Manages the "zoning" of the floor to optimise the number of sales advisers in the sales area
• Accompanies the team on all day-to-day matters and helps them to grow, and motivates them
• Participates in annual individual performance evaluations and participates in the implementation and monitoring of action plans when necessary
• Actively participates in recruitment within the team
• Ensures the follow-up of training

Sales and Client Relations

• Offers an excellent Customer Experience and enforces these fundamentals within the team
• Supports on sales and accompanies the team in the realisation of sales in order to guarantee the achievement of objectives
• Challenges the team in the continuous improvement of key performance indicators
• Develops and retains customers while deploying the customer retention strategy internally
• Uses digital tools to develop sales
• Takes care of any customer disputes

Product Management

• Ensures product knowledge within the team, and transmits passion for the Maison, its history and its icons
• Challenges the team on their knowledge of trends, fashion news and competitors
• Assesses the level of sales performance by product category and implements, with the Store Manager, actions to boost sales
• Works in close collaboration with the different stakeholders (Store Management, Retail Management, Merchandising team) for detailed reporting of products sold and stock status
• Works in close collaboration with the Visual Merchandising Team to maximise sales potential

Profile

• Minimum 5 years retail experience. Experience in the Luxury sector is a plus
• Managerial experience is essential
• Product knowledge and selling ceremony meeting the highest standards
• Ambassador of the Maison and its values
• Passionate about fashion and the luxury industry
• Fluency in English. A second language (preferred)
• Excellent communication
• Excellent relationship building skills, great ability to listen and persuade
• Taste for the challenge and result oriented mindset
• Good Reactivity, sense of initiative
• Organisational, analytical and reporting skills
• Interest and talent for people development