Team Member (F&B) - Aelia - Belfast Int. Airport

Aldergrove, Northern Ireland, United Kingdom

1/24/2025

Exciting new opportunity in travel retail, delivering exceptional service while working in a fast-paced, dynamic environment!

Job purpose:

The Team Member is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring a positive dining experience for guests. You will work closely with the kitchen staff and management to deliver high-quality service and contribute to the overall success of the restaurant.

This role is for our Aelia duty free store at Belfast International Airport. This store is undergoing a significant redevelopment with the estimated opening of the new store in March 2025. During the time before store opening there will be full training on our system and processes, and the responsibility of supporting recruitment for the growing team.

Contract: 37.5 hours per week, across 5 days

Key Responsibilities:

• Greet and welcome customers in a friendly and professional manner.
• Take food and beverage orders accurately and promptly.
• Provide menu recommendations and answer questions about food and drinks.
• Serve food and beverages to customers, ensuring timely delivery.
• Monitor tables and attend to guests' needs throughout their dining experience.
• Handle customer complaints or concerns with professionalism and resolve issues as needed.
• Process payments and manage cash transactions accurately.
• Maintain cleanliness and organization of the dining area and workstations.
• Assist with setting up and clearing tables, as well as restocking supplies.
• Report all hazards and/or concerns immediately to the manager on duty.
  
  

Qualifications:

• Previous experience in a restaurant or food service role is preferred but not required.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic math skills for handling payments and calculating bills.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
  
  

Key Skills:

• Customer service excellence.
• Time management and organization.
• Attention to detail.
• Teamwork and collaboration.
• Problem-solving skills.
• Basic knowledge of food and beverage menus.
• Willingness to learn and adapt to new tasks.
  
  

Accessing the airport:

A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.

Our values: Can you feel the HEAT?

Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values everyday:

HONESTY - Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate

EXCELLENCE - Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands

AGILITY - Working in a fast-paced environment | Adapting well to change | Always striving to improve

TEAM SPIRT - Working together as one team | Supporting each other | Being active partners in our wider communities

Our company:

One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities.

Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.

Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.

At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.