Technical Account Executive

Reports To: Business Development Director 

Contract Type: Full Time 

Salary Band: Band 2: £28,100 - £32,000

Deadline: 22nd January 2025 

Apply by sending your CV and Cover Letter marked FOA: Lucy Lake - jobs@qtv.media

Job Description

As Technical Account Executive, the successful candidate will support the company’s business development team coordinating back office activities to ensure seamless team operations. Responsibilities will include managing competitive, accurate, and timely client quotations, assisting in proposal creation, and maintaining client and partner communication.

This role demands strong organisational skills, rigorous attention to detail, and a proactive approach in a fast-paced environment. Collaborating with internal departments, including Business Development, Operations, and Production Management, the successful candidate will gather information to construct precise technical and commercial responses to customer needs, ensuring both the company’s market competitiveness and confidence of the client.

Key Responsibilities

Workflow Management:

• Develop and implement best practices for the quoting process to improve efficiency and accuracy.
• Maintain an organised database of quotes, historical data, and pricing structures.
• Monitor industry trends to keep quotation processes and pricing competitive.

Quotation Preparation:

• Prepare accurate and detailed quotations based on client requirements and internal guidelines.
• Analyse client inquiries to determine the scope of the request and recommend appropriate solutions.

Inter-departmental Collaboration:

• Liaise with business development, technical operations & production management teams to gather necessary data for quotations, rate cards, proposals etc…
• Coordinate with all internal teams to understand cost structures and timelines.

Client Communication: 

• Respond promptly to inquiries regarding quotes, adjustments, and clarifications.
• Ensure that all client specifications and requirements are accurately reflected in the quotations.

Documentation and Reporting:

• Maintain records of all quotations and client interactions for future reference and audits.
• Generate regular reports on quotation metrics, including conversion rates and profitability analysis.
• Assist in drafting responses to RFPs, including budget preparation and supporting documents.

CRM and Data Management:

• Maintain and update the CRM to ensure accurate tracking of leads, prospects, and client interactions.
• Generate regular reports on business development activities and pipeline progress.

Who's it for?

Essential skills & experience 

The ideal candidate will have experience working in a broadcast or live production role.

Technical Knowledge: Familiarity with CRM systems and highly proficient in Google Suite and Microsoft Office, especially Sheets/Excel.

Analytical Skills: Strong numerical literacy and proficient in analysing data to create competitive quotes & working with budgets.

Attention to Detail: Strong focus on accuracy and thoroughness in all tasks.

Communication Skills: Excellent verbal and written communication skills, including experience in drafting professional documents and proposals.

Organisational Skills: Strong ability to manage multiple tasks, prioritise effectively, and meet deadlines, i.e. handling multiple quotations simultaneously.

Team Collaboration: Ability to work collaboratively with cross-functional teams and maintain a positive, proactive approach.

Desired skills & experience 

Technical Knowledge:  Experience of working in a broadcast/livestreaming operational environment with an intuitive understanding of technical solutions at all levels of output. Experience of working with platforms Current RMS & Hubspot. 

Adaptability: Comfortable in a fast-paced environment and able to handle changing priorities.

Industry Awareness: Up-to-date on technology trends and advancements in broadcast technology, including IP-based workflows, cloud-based solutions,  media asset management & AI.

Working Hours & Experience

Hours: 9am to 5pm, Monday to Friday, with occasional flexibility for events or client meetings / site visits.

Hybrid/Remote Working: Hybrid work arrangements available, with an emphasis on in-person collaboration when necessary. However, remote working would be considered for the right candidate. 

About QTV

QTV is an award-winning production company and outside broadcast (OB) facility specialising in creating and distributing broadcast television and digital content for rights-holders, event organisers, and sponsors. The company works in partnership with over fifty clients globally, combining international experience with local knowledge to provide a range of production and content services including:

• Outside Broadcast – A fleet of outside broadcast vehicles to service event coverage across the United Kingdom and a proven track record of facilitating international host broadcasts for global partners.
• Broadcast Distribution – Dedicated MCR operations to manage contribution and distribution of content globally over satellite and IP.
• Remote Production – State-of-the-art facilities employing the latest REMI workflows, where individual camera signals are transmitted back to a central studio for production, reducing carbon footprint and costs without compromising on quality.
• Virtual Event Production – Broadcast pedigree to deliver best-in-class virtual event production, specialising in taking events online for dynamic audience and contributor experiences.
• Feature Production – In-house capability to bring clients’ stories to life through highlights production, profile pieces and behind-the-scenes content.
• Livestreaming – Flexible, high-quality, live production solutions for any venue or event, including in-play social clips to drive digital engagement. 

QTV has an outstanding reputation for developing young talent and has strategic partnerships with a number of colleges and universities. The company has been recognised for this previously with the award of an Investors in Young People accreditation and are also current signatories of the Scottish Business Pledge and the Real Living Wage.