Technical Account Manager

About Us

Fifosys is one of Europe’s top 10 Managed Service Providers, renowned for our UK-leading ISO accreditations and around-the-clock IT expertise. We deliver cutting-edge IT infrastructure, cybersecurity, support, and consultancy to empower mid-market and growing businesses globally.

Our commitment to learning and development and a dynamic and inclusive culture make Fifosys a thriving environment for ambitious professionals. As we grow through organic expansion and strategic acquisitions, we’re looking for exceptional talent to help us redefine IT service excellence.

The Opportunity

We are seeking a Technical Account Manager to join our innovative team and play a pivotal role in ensuring outstanding client satisfaction and growth. Working closely with our Account Manager and Strategic Solutions Manager, you’ll be the voice of our clients, nurturing trusted partnerships and aligning our IT solutions to their unique business needs.

In this highly collaborative role, you’ll blend client relationship management, technical consulting, and strategic planning to help drive retention, enhance client satisfaction, and achieve revenue growth.

What You’ll Do:

• Build Partnerships: Develop strong, enduring relationships with key stakeholders across client organisations.

• Consult and Strategise: Translate client requirements into actionable solutions tailored to their goals.

• Advocate for Clients: Represent client priorities within Fifosys, ensuring their needs drive business decisions.

• Grow Accounts: Drive contract renewals, uncover cross-selling opportunities, and enhance client investment in our services.

• Elevate Service Delivery: Collect feedback and collaborate with internal teams to continually improve our service quality.

• Lead Marketing Engagements: Partner with the Marketing team to deliver impactful campaigns and business updates.

• Enable Compliance: Support clients with GDPR and Cyber Essentials accreditation, ensuring peace of mind.

What We’re Looking For:

• Experience: Proven experience in IT from progressing from an IT Service Desk Role to a B2B Account Management or Client Services.

• Exceptional Communication: Outstanding presentation skills with the ability to adapt to diverse audiences.

• Numeracy: Comfortable discussing pricing, contracts, and financial data.

• Proactive and Client-Focused: A natural problem solver who thrives in a fast-paced environment.

• IT Know-How: Familiarity with IT systems and managed services is essential.

Why Join Us?

At Fifosys, we care about our team and offer a comprehensive package of benefits to ensure your well-being and career progression:

• Company Sick Pay to support you when you need it most.

• Enhanced Maternity and Paternity Pay to help balance work and family life.

• A Private Pension Scheme to secure your future.

• Access to a Medical Scheme for you and your family’s health needs.

• Participation in our Electric Car Scheme to drive sustainability and reduce commuting costs.

Alongside that, we champion your growth with robust training, career development opportunities, and a culture that values innovative thinking. As part of a forward-thinking team, you’ll be empowered to shape client journeys and be at the forefront of driving cutting-edge IT solutions in the UK market.

Ready to Take Your Next Step?

If you’re passionate about IT, have a knack for building exceptional client relationships, and are eager to take on a role where you’ll truly make an impact, we want to hear from you! Apply today to join our growing Fifosys team!