Technical Account Manager

About Lodge Service: Lodge Service is a leading provider of security and loss prevention solutions, with a rich history dating back to 1919. We offer a comprehensive range of services including guarding, electronic security systems, and investigative services. Our commitment to excellence and innovation has made us a trusted partner for businesses across various sectors. At Lodge, we pride ourselves on our professional team and our ability to deliver tailored security solutions that meet the unique needs of each client, to protect their assets, people, and reputation

We are looking for a highly organised and technically proficient Technical Account Manager to join our team. This role bridges the gap between sales, engineering, and client success—ensuring that customer requirements are accurately captured, solutions are effectively delivered, and relationships are nurtured long-term. You will be responsible for managing the full delivery lifecycle, from initial enquiry through to post-installation ongoing support.

Key Responsibilities:

Sales & Client Engagement

• Respond to incoming sales enquiries via email and web platforms.
• Conduct remote assessments to understand client technical needs and project scope.
• Prepare and issue detailed, accurate quotations and proposals for the customers you will manage.
• Follow up on quotes and manage the sales process through to conversion.

Project & Technical Coordination

• Act as the primary liaison between clients and internal technical/engineering teams.
• Coordinate installation schedules, ensuring engineers are briefed with accurate and timely information.
• Track project progress through to completion, resolving any delivery or technical issues swiftly.

Client Support & Relationship Management

• Provide regular updates to clients throughout the project lifecycle.
• Deliver post-installation support and ensure client satisfaction.
• Maintain strong, ongoing relationships with clients, suppliers, and service partners.

Systems & Documentation

• Maintain accurate records of all client interactions, project milestones, and documentation.
• Be fully conversant with CASH and client portal systems to manage workflows efficiently.

Supplier & Partner Management

• Maintain and develop relationships with key suppliers.
• Manage service partners across the UK and wider Europe to ensure consistent service delivery.

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Required Skills & Experience:

• Proven experience in a technical account management or technical sales role.
• Strong understanding of technical project delivery and client relationship management.
• Excellent communication and interpersonal skills.
• Proficiency in CRM systems, client portals, and project tracking tools (e.g., CASH).
• Ability to manage multiple projects and stakeholders simultaneously.
• Experience working with suppliers and service partners across multiple regions is a plus.

What We Offer:

• Salary: £30,000 - £34,000
• Opportunities for professional development and technical training.
• A collaborative and supportive team environment.
• Flexible working options and with occasional travel opportunities.

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At Lodge, we're committed to creating an inclusive culture where people feel comfortable being themselves. We recognize that this is a journey, and it's one we are proud to be taking. Diversity in our teams is our greatest strength, and we want to create a place to work where everyone can reach their full potential.

Lodge is Disability Confident Committed. We guarantee to interview all applicants who have a disability provided they meet the essential criteria for the role. If this applies to you, please flag that you have a disability in your application, and we will contact you to check if there are any adjustments or special arrangements that you need to help you with either the application process or for an interview