Technical Account Manager

Wagestream is dedicated to improving the financial wellbeing of frontline workers.

We partner with renowned employers such as Asda, Burger King, Hilton, and the NHS to provide their teams with fairer financial services centered around flexible pay. Our all-in-one financial wellbeing super-app empowers over 3 million people to choose when they get paid, track their shifts and earnings, save for a rainy day, utilise budgeting tools, receive free financial coaching, and access fairer financial products.

Wagestream stands out as a VC-backed company experiencing rapid growth, while also maintaining a social conscience and charity support. Our founding investors include the leading financial charities and impact funds in the UK. We operate on a social charter, ensuring that every product we develop enhances financial health and reduces the $5.6bn financial services "premium" paid annually by lower-income earners.

By joining our team of over 200 passionate individuals, you will contribute to our mission of building a category-leading fintech product. We are united by our commitment to improving financial wellbeing for all.

The Opportunity

As a Technical Implementation Manager at Wagestream, you will play a critical role in managing the success of Wagestream’s live clients by ensuring continuity and consistency as client systems evolve. Working closely with the Client Success and Engineering teams, you will be involved in every stage — from identifying and scoping technical implementation projects for live accounts, all the way through to launch and post-launch hypercare.

Your key responsibility will be to ensure that integration changes are efficiently managed and seamlessly implemented, ensuring no disruption to employees. Ultimately, your focus will be on optimising and maintaining client systems while maintaining a high standard of service and satisfaction.

This position offers an exciting opportunity to work in a fast-paced, collaborative environment, leveraging your technical expertise to drive successful outcomes for our clients. You will ensure that Wagestream's solutions continue to meet the evolving needs of clients, supporting long-term and successful partnerships.

What will you be doing?

• Collaborate with Client Success: Work closely with the Client Success team to understand client requirements, scope technical implementation projects, and ensure alignment on project objectives for live accounts.
• Lead Integration Changes: Gather and document integration changes for the live client base, ensuring that they are understood, prioritised, and implemented with minimal disruption to existing systems.
• Manage Technical Implementations: Lead the implementation of integration changes and technical solutions, ensuring successful integration of Wagestream’s platform into clients’ systems.
• Optimise Legacy Integrations: Proactively assess existing integrations with legacy clients, identifying opportunities for improvement and efficiency gains.
• Serve as a Technical Advisor: Be the primary technical point of contact for clients, providing guidance, support, and expertise throughout the implementation process.
• Collaborate with Development Teams: Work with internal development and technical teams to ensure successful integration and timely delivery of Wagestream solutions.
• Project Management: Manage multiple implementation projects simultaneously, ensuring all deadlines are met and clients’ expectations are exceeded.
• Optimise Resource: Work closely with the Head of Integrations and Head of Delivery to ensure client change request activity is suitably resourced in line with other client integration work
• Resolve Technical Issues: Address client escalations and technical issues, collaborating with cross-functional teams to resolve them in a timely manner.
• Continuous Improvement: Contribute to the ongoing improvement of internal processes, documentation, and best practices to optimise future client integrations and implementations.

What experience might you have?

• Strong Technical Background: Extensive experience in software implementation and integration projects, preferably in a fintech or technology-driven environment.
• Excellent Communication Skills: Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders.
• Project Management Experience: Proven ability to manage multiple technical projects simultaneously while ensuring timely delivery and client satisfaction.
• Legacy System Integration: Experience working with legacy systems, improving existing integrations, and identifying opportunities for optimisation.
• Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to proactively identify issues and develop effective solutions.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and effectively manage changing client needs and priorities.
• Financial Technology (FinTech) Experience: Familiarity with the fintech industry and an understanding of financial wellbeing initiatives is highly desirable.

Working Policy: We operate under a hybrid policy, requiring 3 days a week in our London office.

Benefits:

• 25 Days Annual Leave in addition to public holidays (up to 5 day rollover), as well as flexible time off allowances for any ad-hoc childcare/family/caring needs
• 10 days Annual Leave Buy-Back scheme - for if you’d like some additional time off
• 12 weeks paid Maternity Leave and 4 weeks paid Paternity Leave for employees with over 12 months service
• Special Leave for In Vitro Fertilisation (IVF) and other fertility treatments
• Salary sacrifice to pension, as well as bonus exchange to Pension: reap even more rewards of any bonus by paying into your pension & save on Tax and NI + added compound growth
• The best benefit of all, access to Wagestream!
• Access to Salary Sacrifice Scheme - Ben -THE Benefits marketplace.Choose the benefits you want, when you want. Pay less tax, receive more value 🎉

Additional:

• Additional Pension Payments
• Workplace nurseries
• Cycle to Work
• Gym memberships
• Medical or Life Insurance
• Healthcare cash plans, etc

At Wagestream we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Wagestream is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, or veteran status.