Technical Aftersales Trainer

Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.

Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.

To learn more about Calex, please visit our website at www.calexuk.com

Job Summary

The Volkswagen Group UK National Learning Centre is the UK’s largest automotive training facility. Located in Milton Keynes, the centre is home to the Group’s training operations, developing our base of 26,000 retailer learners in the UK. Calex is the supplier of learning services, working in partnership with Volkswagen Group UK.

The role:

The role of Technical Aftersales Trainer offers an exciting opportunity to be part of a high performing team, developing the skills and knowledge of others within Warranty and Volkswagen Group systems this role would ideally suit a Warranty executive, Parts advisor, Service advisor looking for the next opportunity, or next step in their career in training.

Working within modern training environments and using the latest technology and equipment the successful candidate will be responsible for delivering a range of engaging and informative training programmes and assessments, along with performing elements of course development and content design.

We are looking for an individual who is:

• Confident in their expertise, with the ability to share expertise across the team and to build a better solution, adopting an innovative and future focused mindset that leads to the provision of world class learning solutions
• Curious, asks questions, provides solutions to business challenges and is able to prioritise their workload
• Experienced in positively challenging the status quo in the pursuit of driving our learning offer forwards
• Able to engage, inspire and motivate our learners and team members

Key Responsibilities:

• Delivery of warranty, Volkswagen Group systems and project-based training programmes.
• To deliver engaging, learner-focused training solutions.
• Ensure all training delivered is aligned to VWG and individual brand cultures and requirements.
• Utilise appropriate technology in the delivery of learning interventions, such as e-learning and virtual classrooms & digital solutions.
• Developing course content necessary for new systems or working processes
• Perform all aspects of the role to the agreed standards set out within yearly objectives
• Completion of associated administrative tasks in time agreed.

About You:

• Automotive retail experience (Essential)
• Automotive warranty knowledge
• Detailed and accurate work ethos
• Self-motivated
• Strong problem-solving aptitude and excellent communication skills
• Proven experience of achieving against challenging performance targets
• Logical approach with a high level of numeracy and accuracy
• Flexible and adaptable; able to work in a fast-paced environment
• Ability to manage own workload and prioritise conflicting activities
• Positive can-do attitude
• The ability to engage and inspire
• Innovative, be up to date with new and revised learning and development theories, practices and methodologies including technological advancements
• have experience of how technology can be used in the delivery of learning using assets such as e-learning, virtual classrooms, video and social media.
• be personable whilst imparting varying levels of technical knowledge
• A team player yet capable and willing to work on own initiative.
• Competent IT Skills – All Microsoft Office Packages.

Our Calex Core Values

We are looking for an individual who aligns with our company core values:

• Caring & Supportive
• Open & Honest
• Welcoming & Inclusive
• Collaborative & Inspiring
• Enjoyable & Rewarding
• Flexible & Adaptable
• Accountable & Reliable
• Healthy & Sustainable

If, like us, you strongly believe in learning that impacts personal and business performance, we’d love to hear from you.

To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills you have that make you suitable for this role.

Salary & Benefits

£37,000 if you are new to training with an increase on the successful completion of probation.

Up to £39,270 for Service Trainer

Up to £40,290 for Diagnostic Trainer

Up to £42,000 for Senior Trainer

Up to £43,860 for Master Trainer

Experienced trainers will be aligned to the appropriate level from day one.

Plus a car allowance of £328.50 per month (£3,942 per year).

25 Days Paid Annual Leave. Calex Employee Benefits Package (inc. High Street Discounts, Online GP, Welfare Scheme).

Pre-employment Checks

Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.

Employment

The successful candidate will be employed by Calex UK (www.calexuk.com). Calex are a specialist automotive training provider and provide training staff and expertise including Trainers, Developers, Digital Learning Experts, and Administrators to Volkswagen Group UK. The successful candidate will join an established team, at the VWG National Learning Centre in Milton Keynes.

Place of Work

VWG National Learning Centre, Wymbush, Milton Keynes.

There will also be times when it may be necessary to work from alternative locations, e.g. VWG facilities and retailers, and other sites as necessary to perform the role.

Visa Sponsorship

Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsor for this specific role.

Closing date: Monday 26 May 2025

Unfortunately, we cannot respond to everyone. If you have not heard back from us within 14 days of the closing date, your application will not have been successful.