Technical CMS Manager – Editorial (global)

Description

Technical CMS Manager – Editorial (global)

Holborn, London, UK.

Argus is where smart people belong and where they can grow. We answer the challenge of illuminating markets and shaping new futures.

What we’re looking for

Technology is central to everything we do, and we have invested heavily in our teams who deliver industry leading, web-based & PDF solutions. Our internal enterprise Content Management System (CMS) is used to drive our content production, product creation and distribution processes. We have a specialist Global Editorial team 500+ strong and produce over 200 curated Publications, of which more than half are daily.

You will play a key role in maintaining and improving overall performance of the system, optimizing processes, ensuring effective service desk resolution, improved user satisfaction and training. Throughout, this role will partner with the Censhare development team, engineering, infrastructure, product, production and editorial teams in delivering solutions and improving processes.

What will you be doing

• Line Management of the Editorial Support Team in London and Mumbai
• Responsible for the end-to-end support of the CMS solution to ensure a timely publishing process with publication deadlines
• Ensure the Editorial Support team meet publishing SLAs
• Work closely with the Editorial Support Team to build and configure Editorial content workflows in Censhare to improve efficiency
• Develop and maintain support documentation of business processes, workflows, applications, and data dictionaries as relevant
• Contribute to the Content Management System roadmap configuration development and execution
• Work closely with the Product Manager to ensure user experience is an integral part of the roadmap and enhancement process
• Work closely with the Product Manager and our external Censhare team ensuring new development activities are correct as per requirements, well understood in each region and documented internally
• Define success criteria which can be built into the design and development lifecycle and can be measured through analytics to ensure supportability and maintainability of our CMS solution
• Establish and manage the release process ensuring stable deployments
• Support business users to ensure smooth transition from development activities into production by providing product knowledge during training, UAT and go live activities
• Generate and analyze reports on support performance, identifying trends and areas for improvement
• Provide regular updates to senior management on support metrics and achievements.
• Responsible for defining and implementing the CMS training strategy and ensure consistent CMS usage across all teams and regions

Essential

Skills and Experience

• Experience in supporting CMS products, Adobe InDesign and InCopy
• Experience of supporting a global support team
• Good communicator, able to define and present support and training strategies and ensure their implementation
• Strong management and collaboration skills with the ability to align departments throughout the product support lifecycle
• Proven track record of building the teams and processes to support enterprise Content Management Solutions

Desirable

• Knowledge of conceptual data modelling, data flows, data analysis and data profiling
• Knowledge of Structured Query Language (SQL)
• Experience working with remote development teams

What’s in it for you

Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.

• Competitive salary and company bonus scheme
• Group pension scheme
• Group healthcare and life assurance scheme
• 25 days holiday with annual increase up to 30 days
• Subsidised gym membership
• Season ticket travel loans
• Cycle to work scheme
• Extensive internal and external training

About Argus

Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets. Headquartered in London with over 1,500 staff, Argus is an independent media organisation with 30 offices in the world’s principal commodity trading hubs.

Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy. Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic.

Argus is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives, including a women’s network. Our core values are Excellence, Integrity, Partnership and Inclusivity.

For more details about the company and to apply please make sure you upload your CV via our website: www.argusmedia.com/en/careers/open-positions

By submitting your job application, you automatically acknowledge and consent to the collection, use and/or disclosure of your personal data to the Company. Argus is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.