Technical Coordinator

Our Global Service Delivery team is currently looking for a Technical Coordinator to successfully and efficiently lead and assist with projects across the technology function.

It's an exciting opportunity for a driven technical project coordinator ready to take ownership of their work and make a real impact. This high-profile role will collaborate with teams across the business and will require strong technical understanding to be able to push back and recommend the best solutions. Ideal for an individual with PMO experience in an ITIL environment.

The Technical Coordinator will be responsible for managing and coordinating the technical aspects of projects or non-standard work requests, ensuring that all technical requirements are met and that the project and/or request run smoothly.

This role requires a strong technical background, excellent organisational skills, and the ability to communicate effectively with both technical and non-technical team members.

Responsibilities:

• Lead & assist with Non-Standard Request process scheduling of work, requirements gathering, solutions and budgets.
• Working with the Resolver Group Manager & Service Delivery Manager to prioritise the teams and individual workstacks.
• Accountable for ensuring all departments are working to agreed timelines and delivering solutions to the business as agreed.
• Ensure all technical components align with project objectives and timelines.
• Management, tracking and reporting of BAU project and tasks to ensure deadlines are met and output is delivered within quality constraints.
• Ensure technical task progression is recorded.
• Conduct regular reviews and reports to update stakeholders on project and non-standard request status and resolve any technical issues.
• Assist in resource allocation and planning to optimise productivity and budget adherence. Work with department managers to agree resource allocation.
• Assist with the triage of technical requests and assist with the gathering and documenting of requirements.
• Ensure service transition is being carried out for all work request & projects.
• Ensure technology process are being followed, TAB, CAB Transition etc.
• Produce documentation to support project delivery and service transition.
• Support the team with ordering, tracking and delivery.
• Support the technical team with H&S processes and procedures.
• Establish strong working relationships with key stakeholders.
• Work with the PMO function to coordinate resource on larger projects and workstreams.
• Contribute to the continuous improvement of IT operations and service delivery activities.
• General administration tasks and other supporting activities within the general nature and purview of the role.

Required Skills and Experience:

• ITIL (minimum Foundation).
• Excellent written and verbal communication skills.
• Intermediate/Advanced knowledge of MS office suite (Word, Excel, PowerPoint).
• ITIL Foundation.
• Gathering, cleansing and manipulation of data outputs.
• A high degree of accuracy and standard with the creation of documentation and it's ongoing maintenance.
• An understanding of Agile methodology.
• Experience of working in a similar role or experience of coordinating activities within an IT service delivery function.
• Experience of producing high quality and accurate documentation and reporting.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritise your own workload.
• Ability to organise and plan work independently.
• Good knowledge of project and resource management tool (MS Project Online, MS Forms and Jira. (desirable)
• Prince II foundation or practitioner. (desirable)
• Experience of supporting the scoping/designing of IT projects within a complex, multi-stakeholder environment. (desirable)

What we offer:

• Competitive Salary
• Discretionary Annual Bonus
• Up to 5% matched pension contribution
• 4x annual salary life assurance
• 25 days annual leave plus bank holidays
• Employee discounts through Edenred
• Eyecare Vouchers
• Cycle to work scheme
• Employee Assistance Programme

This is a hybrid role with expectation of working in our Jarrow office 2-3 days per week.

Essentra plc is a FTSE 250 company and a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items.

Headquartered in the UK, Essentra's global network extends to 28 countries worldwide and includes over 3,000 employees, 14 manufacturing facilities, 24 distribution centres and 33 sales & service centres serving c.74,000 customers with a rapid supply of low cost but essential products for a variety of applications in industries such as equipment manufacturing, automotive, fabrication, electronics, medical and renewable energy.

At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes.

As part of our recruitment process you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at interview.