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We are looking for an experienced Technical Customer Success Manager to join our Professional Services team. In this role, you'll have the opportunity to engage directly with key customers, ensuring they receive the highest level of consulting and expertise tailored to their technical needs. Your contributions will be vital in driving customer satisfaction and success, playing a key role in fostering long-term relationships while assisting our clients in maximising the value of our product.
This is a full-time hybrid role based at our headquarters in Vienna or our London office, where we'd love to see you 1-2 times per week.
Some of the things you'll work on:
- Serve as a strategic, day-to-day partner for customers, offering expert guidance on product functionality and addressing solution-related needs as they evolve.
- Lead the scoping and delivery of client-specific requirements, demo tailored solutions, and provide hands-on training or technical implementation of our solution to ensure successful platform adoption.
- Take a consultative approach to guide customers in getting the most value from our platform, with the goal of driving adoption, retention, and overall growth of our customer base.
- Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements.
- Be our role model in emphasising a shift towards customer success and growth, particularly for our Enterprise accounts.
- Partner with customers on both short- and long-term initiatives, and support our Account Management team in identifying and executing upsell opportunities.
- Guide customer escalations both within our team and with external partners.
We're excited if you have:
- 2-4 years of relevant work experience - preferably in a SaaS company in a similar role (customer success, implementation etc.) or in a Media agency.
- Experience working with Enterprise accounts. Experience in Digital Marketing is a big plus.
- Experience in a scale-up environment where we move quickly and wear many hats in a dynamic environment.
- Completed Bachelor Degree in an field.
- Strong IT affinity as well as an analytical and problem-solving mindset.
- A client-oriented personality, team player and an empathetic, positive attitude with a desire to help our customers to reach their goals.
- Excellent organisational and communication skills, with strong time management and the ability to prioritise effectively.
Why you'll love it here:
- Flexible working hours and home-office
- Internal shares program (EDPP)
- Ergonomic workspace and cutting edge technology
- Budget for job relevant training
- Regular team events (also remote)
- Modern and stylish office in the heart of Vienna and London
- Sustainable merch for all employees
- Adverity Social Responsibility Days (+2 days paid off)
If this position is filled in Vienna, the minimum gross salary denoted for legal reasons and according to the collective agreement (IT KV) is €53 802. If this vacancy is filled in London, the salary will differ. In any case, we offer competitive salaries depending on your qualifications and experience, along with a performance-based bonus.
Apply now if you are ready to revolutionise the way businesses work with marketing data. We look forward to meeting you!
