Technical IT Support Engineer - 2nd / 3rd Line.

Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK?

We are looking for a talented Technical Engineer (2nd or 3rd Line) to join our amazing engineering team.

This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Skiddaw.

Role info:

Technical IT Support Engineer (2nd or 3rd Line)

Keswick, Lake District Office Based 3-4 Days Per Week / Hybrid Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere

£27,000 - £37,000 Depending on Experience

Full Time - Permanent

Hours: 40 Hours Per Week

Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning

Company: Established Proactive IT Support & Bespoke Website Design

Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP

Sectors: IT, Customer Support, IT Support

Who we are:

We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting.

KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country.

This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working.

The Technical Engineer role:

We’re looking for a skilled and motivated Technical Engineer to join our team near Keswick in the Lake District. Our office has one of the most scenic views in the UK, and we pride ourselves on offering a friendly, supportive work environment with flexibility built in.

You’ll work across a wide range of technologies, supporting clients with everything from cloud solutions and VoIP systems to infrastructure projects and cyber security. It’s a varied and rewarding role, perfect for someone who enjoys solving problems and getting stuck into real, hands-on engineering work.

Key Responsibilities:

• Providing 2nd and 3rd line support for servers, networks, cloud platforms and VoIP systems

• Designing, quoting and delivering Windows Server infrastructure and backup solutions

• Supporting clients remotely, by phone and on-site throughout Cumbria and beyond

• Keeping systems secure and up to date with strong cyber security practices

• Working closely with other engineers and helping to support junior team members

About you:

Essential:

• Strong troubleshooting experience across Windows Server, Active Directory, Hyper-V and Microsoft 365

• Good understanding of networking fundamentals

• Solid knowledge of backup, continuity and disaster recovery solutions

• Great communication skills and a proactive, client-focused attitude

• A full UK driving licence

Nice to Have:

• Experience in IT support (ideally 3 years or more)

• Familiarity with VoIP systems and MSP tools such as ConnectWise or NinjaRMM

• Exposure to firewalls such as Sophos, Cisco or Ubiquiti

• Experience with Datto, Veeam, ShadowProtect, ESET

• Industry certifications and a willingness to continue learning

Interested? Apply here for a fast-track path to the Hiring Manager.

Your Previous Experience / Background Might Include:

IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer.

Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.