Technical & Operations Trainer

Based out of the Training Centre you’ll work onsite, on average 4 days a week.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Technical & Operations Trainer

Join our team as a Technical & Operations Trainer, where you'll design and deliver high-impact training across internal teams and external partners, ensuring technical excellence and operational efficiency. You'll lead national training programmes, support accredited qualifications, and play a key role in fostering a culture of safety, development, and continuous improvement. Based in Milton Keynes, this role is ideal for someone with a passion for coaching others.

You’ll receive a competitive salary alongside a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Deliver engaging technical and operational training to internal teams and external partners, helping them build the skills they need to work safely and effectively
• Manage relationships with external training providers, ensuring smooth coordination and high-quality learning experiences
• Support the day-to-day running of the Training and Engineering Centre, creating a welcoming and well-organised environment for all learners
• Take on the role of Centre Supervisor between training sessions, handling essential admin tasks and keeping everything running efficiently behind the scenes
• Continuously improve training materials and programmes, using feedback and evaluation to make learning impactful and relevant

What you’ll bring to the role

This role is perfect for someone who brings solid experience in hands-on technical training and is excited to keep learning; especially if you're curious about the telecoms world. If you enjoy helping others grow, feel confident delivering training to clear standards, and love making a real impact through practical, engaging sessions, this could be a great fit for you.



You’ll also have:

• Confident and experienced in hands-on technical training with experience of delivering practical, engaging sessions (not systems-based)
• A natural communicator and collaborator, able to build strong relationships with colleagues and external partners while inspiring others to learn and grow
• Comfortable working to clear specifications, with a keen eye for detail and a commitment to high standards in training delivery
• Open to learning and growing, especially if you're new to the telecoms industry but bring strong technical training experience
• Skilled at managing provider relationships, ensuring training is consistent, high-quality, and aligned with business needs

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.



What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [email protected]. We want to help!