Technical Project Manager

Job Title - Technical Project Manager

Reports to - Regional Head of Delivery (South)

Salary - Dependent on experience

Location - Shoreham by Sea

Established in 2003, Focus Group is proud to be one of the UK's fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain's private company ‘unicorns' after securing a new $1bn valuation. Our recent investment from PE backers, Hg, will support Focus Group's organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector.

We are now recruiting for a Technical Project Manager.

The Technical Project Manager deliver a professional and consistently high-quality project management and customer service in the SME Project Management team for our IT & Telecommunication customers. Technical Project Managers focus on technically complex projects and provide technical support/expertise on project delivery as well as managing customer expectations, co-ordinating resources and managing costs.

Principal Responsibilities/Duties

• To review customer requirements as presented by the sales team and clarify and/or challenge as appropriate but with a view to kicking off the project within the agreed SLA.
• To develop appropriate and, when required, detailed plans for each project involving all relevant resources.
• Execute the project plan ensuring clear and regular communication, with appropriate engagement of all necessary departments involved whilst continually ensuring an exceptional customer experience.
• Provide technical support on projects and in appropriate cases, complete technical elements of the project, whilst following process of updating key IT systems to ensure of a smooth transition into our service desk
• To actively track project progress, including forecast, appointed and completion dates to ensure projects are delivered as per the requirements and within the agreed timeline.
• To review feedback from customers and engineers (incl. Surveys and job sheets) to ensure requirements are being met and that any scope or assumption changes are reported back to the account manager and customer to address any changes required.

• Experience of leading technically complex projects. Skilled at end-to-end project management of large, multi-site projects.
• Technical background with solid technical understanding of telephony or IT Services.
• Project Management experience and the ability to manage technically complex projects.
• Project Management expertise - confident in developing and leading on project plans, forecasting and tracking to budget. Demonstrable experience of bringing projects to successful conclusion.
• Technical expert / consultant to high value customers / complex or large sale projects.
• Detail oriented with the ability to follow processes, define best practice and drive continuous improvement across the Project Team and Operations function.
• Proficiency in MS Word & Excel, and maintaining clear and accurate project, customer and task information.

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We're proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We're delighted to have been named one of the UK's best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.