Technical Project & Support Engineer

About Logixal

At Logixal, we’re a forward-thinking Managed Service Provider (MSP) trusted by businesses across the UK to deliver impactful, secure, and scalable IT solutions. From cloud and cybersecurity to automation and VoIP, we don’t just support IT—we transform how our clients work.

We’re growing fast, and we’re now looking for a Technical Project & Support Engineer to lead the transformation of our internal & customer CRM systems (Salesforce or Microsoft Dynamics 365) while also contributing to advanced MSP support.

The Role

This is a combinations of roles that blends CRM project leadership with Level 2/3 IT support. You will be responsible for owning, implementing, and continuously improving internal systems—with a focus on Salesforce or Dynamics CRM—and ensuring that our infrastructure supports scalable, efficient service delivery.

When not leading systems projects, you'll serve as a senior technical engineer within our MSP team, supporting clients across cloud, network, security, and voice services.

Key Responsibilities

CRM Systems Ownership

• Lead the full implementation or rebuild of Salesforce or Microsoft Dynamics 365, aligning CRM workflows to operational needs.
• Design and deploy automation for sales, onboarding, ticketing, quoting, billing, and renewals.
• Integrate CRM with tools like Autotask, 3CX, and licensing/billing platforms.
• Own vendor relationships where external consultants or tools are required—set direction, oversee delivery, and manage outcomes.

 Project & Vendor Management

• Take full ownership of internal system improvement projects from scope to deployment.
• Work cross-functionally with leadership, service, and finance teams to define and execute process improvements.
• Manage external vendors where required, ensuring cost, scope, and performance goals are met.

Technical Escalation Support

• Deliver Level 2/3 support to clients, covering infrastructure, cloud, VoIP, networking, and security.
• Support complex setups involving Windows Server, Azure, O365, SonicWall, VMware/Hyper-V, and 3CX.
• Contribute to internal process improvement by automating repetitive tasks and documenting playbooks.

What You’ll Bring

• Proven experience owning CRM implementation projects, either Salesforce or Microsoft Dynamics 365.
• Strong hands-on technical skills: able to build, not just brief vendors.
• 5+ years’ experience in an MSP or IT services environment.
• Experience integrating CRM systems with ticketing/PSA platforms like Autotask, or billing and VoIP tools.
• Strong PowerShell or automation scripting skills.
• Advanced SQL query and reporting skills across operational data sets
• Excellent project ownership, documentation, and vendor management capabilities.

Desirable Experience

• Experience improving internal support desk workflows and automation.
• Familiarity with ITIL, ConnectWise, ServiceNow, or similar systems.
• Exposure to licensing management, billing workflows, or customer portals.

What We Offer

• A chance to define how systems should work—and implement it.
• Full ownership of impactful projects and systems.
• A supportive, inclusive team that values initiative and continuous improvement.
• Paid training and certification support.
• A dynamic work environment with room to grow.