Technical Safety Specialist (6758)

Glasgow, Scotland, United Kingdom

12/23/2024

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

The Role

To deliver sustainable and profitable sales growth by achieving targets through continuous development of both new and existing assigned customers; delivering our value proposition; providing technical product support to customers and Cromwell sellers within their assigned sales areas.

Role Responsibilities

The Technical Support Specialist will be responsible for:

• Working collaboratively with the Cromwell sales teams to support them in developing and delivering a plan which provides added value to current and potential customers and increases our market share of safety product sales.
• In conjunction with your allocated Sellers, maintain opportunity pipeline.
• Conduct regular area reviews with Sellers and DSM’s
• Promoting relevantsafety product promotions and campaigns
• Engaging key suppliers for technical and commercial support
• Providing an effortless customer experience
• Delivering regular product training to both internal and external sales staff
• Identifying potential service opportunities that align to customer needs.
• Building effective business relationships with multiple stakeholders, internally and externally.
• Ensuring customers are kept up to date with new product innovations and their associated benefits.
• Analysing sales trends to understand customer performance, demonstrating proactively how we have and can add value.
• Effective negotiation for a ‘win-win’ solution
• Creating a plan to introduce benefits and cost reductions to customers.
• Carrying out customer surveys to ensure best practice and to highlight potential cost savings.
• Analysing and interpret reports and creating action plans to maximise revenue opportunity.
• Supporting the local sales teams and/or National Accounts on tenders
  
  
  

General Responsibilities

• Ensure the Company standards for delivering a distinctive Customer Experience are at the forefront of all business interactions.
• Ensure the Company HR Policy and Conditions of Employment detailed in the Employment Guide are applied in all areas of responsibility.
• Ensure all requirements of the Company Security and Anti Bribery & Corruption policies are observed and adhered to.
• Promote a professional image of Cromwell Group and comply with the Equal Opportunities and Business Conduct policies including work related events which take place outside normal working hours.
• Maintain and comply with Cromwell Group Corporate Social Responsibility, Health, Safety and Environmental standards.
• Read and comply with all other Cromwell Group standards, policies, procedures and agreements.
  
  
  

Role Requirements

Experience and Knowledge:

• Strong, broad Safety knowledge with direct PPE sales experience.
• Be focused on the needs of internal and external customers.
• Demonstrable track record as a problem solver within the Safety Industry.
• Health & Safety Qualification desirable but not essential
  
  
  

Essential Qualifications & Skills

• Hungry, driven and highly motivated to succeed.
• Tenacious and articulate
• Results orientated.
• Excellent verbal and written communication (inc. listening and negotiating skills)
• Excellent IT skills including comprehensive understanding of Microsoft Office, particularly Outlook, Excel and PowerPoint
• Highly flexible and self-motivated
• Previous B2B field sales experience
• Valid UK driving licence
  
  
  

What’s in it for you?

• Competitive annual leave allowance with annual purchase scheme
• Group Personal Pension
• Company Funded Healthcare Cash Plan
• Company bonus
• Commitment to employee development plans
• 24/7 Wellbeing and Employee Support
  
  
  

Other benefits include: Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.