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Description
Join MCC as an EMEA Technical Service Representative (TSR) – Drive Innovation, Deliver Excellence!
Location: EMEA Region (Flexible)
Travel: Up to 40%
Industry: Print & Packaging
Function: Technical Services / Customer Success
Are you a technical expert with a passion for innovation and customer success?
MCC is launching a dynamic new team of
EMEA Technical Service Representatives (TSRs) to align our technical capabilities with our commercial strategy. As a TSR, you’ll be the trusted technical partner for some of the world’s most iconic brands—
Heineken, P&G, Unilever, and more.
🔧 What You’ll Do
- Be the Expert: Act as the go-to technical contact for key accounts across EMEA, providing on-site and remote support to optimize performance and ensure satisfaction.
- Lead Product Introductions: Manage technical onboarding and qualification for new products, coordinating across production, sales, and R&D to ensure seamless integration.
- Drive Innovation: Identify customer needs and market trends to help shape the future of labeling—developing new materials, adhesives, and printing techniques.
- Collaborate Across Teams: Work closely with R&D, engineering, operations, marketing, and sales to deliver holistic solutions and exceed customer expectations.
- Inspire Confidence: Serve as a subject matter expert, mentoring internal teams and guiding customers through complex technical challenges.
🧠 What You Bring
- Technical Mastery: Deep knowledge of print industry processes and product development.
- Leadership & Agility: Proven project management skills with a creative, problem-solving mindset.
- Communication Excellence: Strong written, verbal, and presentation skills to engage with stakeholders at all levels.
- Team Spirit: A collaborative approach and the ability to build strong relationships across functions and cultures.
- Digital Fluency: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access).
💡 Why Join MCC?
At MCC, we don’t just make labels—we create solutions that move industries forward. This is your chance to shape the future of technical service in a global, innovation-driven company. If you're ready to make an impact and grow your career in a high-visibility role, we want to hear from you.
Ready to lead the future of technical service?
Apply now and become a key player in MCC’s EMEA success story.
