Technical Services Administrator

Nottingham, England, United Kingdom

5/30/2025

Job description:

Technical Services Administrator

 

At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers, and organizations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!

 

The Job Role 

 

Westcoast is a dynamic distributor into the UK Digital Print marketplace. Our Technical Services operation offers a nationwide warranty service, installation, trade work and training services to a demanding and growing user base. This role is for a fast-minded individual who is quality focused with a keen eye for detail.

 

Your Day-to-Day Responsibilities Will Include:

• Logging various call types on our in-house database and assigning to engineers.
• Dealing with incoming telephone calls and emails from customers and engineers.
• Raising orders to enable spare parts to ship to customer sites for engineer visits, utilising in-house ordering systems and Manufactures websites.
• Housekeeping:
  • Calling Resellers and End Users following engineer site visits or telephone support. Obtaining updates on fault calls logged. 
  • Maintaining and updating the call queue.
• Checking spare part back orders and assigning cases once shipped.
• General administration.
• Backup up to Internal Technical Team in times of holiday/sickness.

 

Is this the role for you?

To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:

• Focused and sympathetic approach
• Knowledge of Microsoft Office applications
• Accurate worker
• Experience an advantage, must be a quick learner and task orientated.
• First rate verbal and written communication skills are essential and the ability to remain calm and customer focused under pressure whilst managing a variety of situations simultaneously.
• Must be adaptable to changing needs and priorities.

 

What’s in It for You?

This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.

• Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it’s funded apprenticeships, work-based studies, or professional qualifications, we’ve got you covered.

• Generous Benefits Package: Enjoy 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only – New fully equipped gym available 24/7).
• Wellbeing Support: Access to Westcoast Wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes, and more.
• Community & Connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.

 

What’s Next?
If you’re ready to join a company that values its people and rewards success, click apply to start the quick application process (5-6 mins).

Please note: Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don’t hear from us within 14 working days, we’ve moved forward with other applicants for this role, but we encourage you to explore future opportunities with us.