Technical Services Representative - Software

We have an exciting opportunity for a Technical Services Representative - Software - to join our dynamic team, maintaining and troubleshooting cutting-edge systems in gas turbine engine test facilities.

As a TSR, you'll play a pivotal role in providing top-notch customer support while leading issue resolution and mitigating technical risks. As a Technical Services Representative (TSR), you'll play a key role in delivering hands-on technical support across a wide range of technologies, including:

• Software systems
• Measurement, instrumentation, and data acquisition systems
• PLCs (Programmable Logic Controllers)
• Computer networks

Have a creative mind? Let it show! You’ll also be responsible for making suggestions and implementing improvements wherever possible. To be successful in this role, you must have a well-rounded technical background as well as open to working a 24/7 shift pattern as a part of a team.

What you'll be doing:

• The primary responsibility of this position is to maintain and troubleshoot systems in Gas Turbine engine test facilities.
• Provide technical and engineering support to customers in the operation, repair, and enhancement of MDS-supplied products.
• Receive, analyze, and understand customer inquiries; resolve issues using testing, data collection, and root cause analysis, while delivering actionable technical and business solutions.
• Utilize MDS administrative systems to track and document issues, generate reports on customer concerns and opportunities, and work in accordance with company standards, procedures, and work instructions.
• Contribute to continuous improvement by providing feedback on support services and recommending enhancements to products, processes, and environmental practices.
• Travel to customer sites to install or maintain MDS software/systems, often on short notice and for extended durations; conduct supplier visits for reviews and assessments.
• Understand evolving customer requirements and support long-term system reliability through the design and implementation of performance monitoring tools.
• Maintain traceability and configuration control of hardware inventory; manage and monitor critical spares.
• Support knowledge sharing by coaching, mentoring, and training colleagues; provide feedback to design teams on current systems and future product development.
• Manage sub-contractors for the provision of third-party services.
• Must be willing and able to work collaboratively in a 24/7 shift-based team environment.

What'll help your success?

• Degree or diploma in Computing/Software Engineering, or equivalent related experience.
• Minimum of five (5) years’ experience of administration and maintenance of Linux-based computer systems.
• Experience resolving complex technical issues.
• Understanding of measurement principles preferred.
• Experience with Gas Turbine test facilities would be advantageous.
• Valid passport and willingness to travel as required.

Who are we looking for?

You earn trust by acting with integrity, keeping commitments, and fostering open, respectful communication with colleagues and clients.

You build customer loyalty by understanding their needs, following through on commitments, and consistently delivering high-quality support and service.

You plan and organize yourself, establishing clear action plans to complete work efficiently and on time—while setting priorities and adapting as needed.

You collaborate effectively, working well with others across departments to achieve shared goals and contribute to a positive, team-oriented environment.

What's in it for you?

We live, sleep and breathe our corporate values: We communicate for ENGAGEMENT; We operate as ONE TEAM; We act PROMPTLY and with PURPOSE; We OWN the outcome; We play the LONG GAME

No matter who you are or where you’re from, we welcome new ideas and fresh perspectives. We believe in teamwork. We’re better, together.

We strive to foster personal and professional growth by providing all employees with internal career advancement.

We offer a competitive total compensation package including but not limited to:

Competitive wages

Bonus program

Medical benefits

Generous Pension program

MDS is an equal opportunity employer. MDS does not discriminate against any employee or applicant for employment because of age, race, color, mental or physical disability, religion, sex or national origin or ethnic origin.

We thank all applicants for their interest, however, only those candidates who meet or exceed our requirements, are legally eligible to work in UK and do not require sponsorship will be contacted.

Please visit our web site https://mdsaero.com to view all open positions.

Telephone calls not accepted from candidates or agencies