Technical Support Manager
Company
Location
London, England, United Kingdom
Posted At
6/20/2025
Advertise with us by contacting: [email protected]
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Description
Your role
What You'll Be Doing
What We Need
Corpay is currently looking to hire a Technical Support Manager on a permanent basis within our Cross Borders line of business, this position is located in our London office. This is a fantastic opportunity as it’s a newly created role within the business, where you will be responsible for working as part of a wider Technical Operations / Application Support team.
You will manage a small team of globally distributed Analysts, focus on the support and management of applications, primarily hosted on Windows servers with some SaaS-based solutions included too. You will report into the Technical Operations Director and regularly collaborate with other IT teams.
How We Work
As a Technical Support Manager you will be expected to work on a hybrid basis from our London office. Corpay will set you up for success by providing:
Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
#Corpay
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
What You'll Be Doing
What We Need
Corpay is currently looking to hire a Technical Support Manager on a permanent basis within our Cross Borders line of business, this position is located in our London office. This is a fantastic opportunity as it’s a newly created role within the business, where you will be responsible for working as part of a wider Technical Operations / Application Support team.
You will manage a small team of globally distributed Analysts, focus on the support and management of applications, primarily hosted on Windows servers with some SaaS-based solutions included too. You will report into the Technical Operations Director and regularly collaborate with other IT teams.
How We Work
As a Technical Support Manager you will be expected to work on a hybrid basis from our London office. Corpay will set you up for success by providing:
- Assigned workspace in the designated office
- Company-issued equipment
- Formal, hands-on training
- Having line management of globally disbursed application support staff providing high-touch support as necessary.
- Supporting incident management activities, including coordination, escalation, and clear business communication during major incidents.
- Supporting and management of applications, primarily hosted on Windows servers with some SaaS-based solutions included.
- Coaching and train team members, acting as a go-to escalation point.
- Collaborating with parent company who manage underlying infrastructure and ITIL processes.
- Providing hands-on technical support across various systems including:
- Windows servers including iis and .net environments
- Financial applications
- Monitoring and alerting tools.
- Assisting in the tracking, remediation and reporting of vulnerabilities as part of the vulnerability management process.
- Developing and optimize operational processes and documentation to support the team and wider business.
- Driving and work on service improvement projects and upgrades as required.
- Managing clear business communications during incidents and project updates as required.
- Contributing to the definition and improvement of processes and documentation.
- Experience leading a small support team.
- Experience working with Windows applications and environments.
- Experience working in an ITIL environment.
- Experience working with and configuring monitoring tools i.e. SolarWinds, Splunk, Pingdom
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Experience with financial applications i.e. Fenics, SWIFT, LexisNexis would be beneficial.
- 4 X Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Career Progression
Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person’s unique perspectives and individual contributions.
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
#Corpay
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Advertise with us by contacting: [email protected]
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