Technical Writer

Dundee, Scotland, United Kingdom

12/2/2024

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Technical Writer

Location: Dundee

Salary: 31,200.00 - 39,000.00(based on skills and expertise)

We are looking for a self-motivated and proactive individual to join the Information Products (technical writing & 3D design) team within our Shared Services group based at NCR Atleos, Discovery Centre in Dundee. This is a rare opportunity to join a small but dedicated team of hardware technical authors and 3D designers, during a period of strategic transformation and growth.

Key Areas Of Responsibility

Team Member:

• Create and update a range of customer and service publications for NCR Atleos hardware products.
• Publications include ATM (Automated Teller Machine) site preparation, installation, operator, service, and parts manuals.
• Identify improvements to publications and support transformation of delivery routes to users.
  
  

Project Management

• Prepare project plans with key milestones and deliverables.
• Participate in review meetings with engineers and validate publications with hardware in labs.
• Identify and incorporate required content or changes into publications.
• Manage workload and priorities to fit project timelines and, when necessary, communicate information about schedule milestones that may be at risk.
• Complete status reports and participate in department and project team meetings.
  
  

Cross Functional Collaboration

• Develop and maintain close cross functional relationships with Engineering, Product Management, Quality, Manufacturing and Services to ensure alignment of deliverables.
• Contribute to process documents as part of Quality Management System reviews.
  
  

Required Skills And Experience

• Experience in an engineering, technical writing, or technical customer service role.
• Strong communication skills both written and verbal.
• Have a sense of urgency with the ability to multi-task.
• Customer focus / user-centred design awareness.
• Ensure adherence to standards.
• Systematic and methodical approach to problem solving.
  
  

As an NCR Atleos employee, we provide you with several core benefits as std, as well as the opportunity to select additional discounted voluntary benefits. You can choose to flex these benefits in a way that suits you and your

family's lifestyle.

Attractive Defined Pension Plan

career Development and learning opportunities.

Medical insurance

Dental insurance unum

Life and Income protection insurance

Illness and accident cover

Health assessment

Holiday buy

Cycle to work.

Lifestyle discounts

My gym discounts.

Employee assistance program (EAP)

Health Screening

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.