Technical Writer (Maternity Cover) - Part-Time

THE ROLE 📝

This is an exciting opportunity to join Form3 as a mid-level part-time Technical Writer on an 8-month fixed-term maternity cover contract.

You will play a key part of the talented Documentation team, making a tangible impact on Form3’s growth and scalability. Technical documentation directly influences how easily our SaaS can be implemented and configured within client organisations.

With prior technical writing experience, you will support our experienced Technical Writer in creating and maintaining both new and existing documentation. You’ll ensure our materials evolve alongside our services, remaining best-in-class and user-friendly.

Key Responsibilities include:

• Deliver and maintain API documentation for a range of payment services, ensuring accuracy, clarity and ease of understanding.
• Develop user-friendly technical documentation tailored to meet the needs of Form3’s internal and external stakeholders, including Product User Manuals, Technical Specifications and Technical Tutorials.
• Maintain a centralised and organised repository, ensuring consistency and clarity across all technical documentation.
• Stay informed about latest industry trends, regularly updating content and ensuring technical documentation evolves alongside Form3’s Products and Services.
• Gather feedback to continuously refine and improve documentation, ensuring alignment with real-user technical requirements.
• Work closely with Product, Engineering and Customer Success teams, providing support for internal technical documentation needs and advocating for documentation best practices across the business.

WE’RE LOOKING FOR 🔍

Essential

As a key part of Form3’s Documentation team, we’re seeking a Technical Writer experienced in Product documentation and content publishing. You should be proficient in Markdown and capable of creating high-quality materials for technical and non-technical audiences.

• 3+ years’ experience writing technical documentation, specifically for API’s, Cloud-based software or SaaS systems.
• Proficiency with documentation tools, such as Markdown, Swagger and Postman.
• Familiarity with Version Control Systems and Developer Platforms, including Git and GitHub.
• Sound understanding of coding, APIs and Cloud-based architectures.
• Exceptional attention to detail, with advanced skills in high-quality writing, proofreading and editing.
• Fluency in written and spoken English (Native level or equivalent).
• Excellent people and communication skills, with the ability to work both collaboratively and autonomously within a fast-paced environment.
• A keen interest in acquiring knowledge and experience working within the banking and payments industry.

Desirable

• Experience within the banking and payments industry.
• Experience of managing stakeholders and building relationships within remote, cross-functional teams.

THE TEAM 👥

Form3’s Documentation team works closely with the wider business, working with state-of-the-art technologies and delivering technical documentation that simplifies the integration of our SaaS within Client organisations.

The team have many opportunities to advance Form3’s technical documentation to match the pace of our evolving Products and Services. From producing new materials to maintaining and enhancing existing resources, the Documentation team plays a pivotal role in driving Form3’s success.

INTERVIEW PROCESS ✍️

1. Screening Call with the Talent Team
2. Take Home Assessment
3. Zoom Interview with two Team Members
4. Zoom interview with the Hiring Manager and Lead Technical Writer

We always aim to stick to the above process; however, there may be occasions when an additional interview stage is required for us to be sure we are hiring the right person!

HIRING LOCATIONS 📍

We are able to accept applications from the following countries: United Kingdom; Germany; Portugal; Spain.

ABOUT FORM3 💭

Revolutionising the world of payments with our cutting-edge technology and innovative solutions. For more information about life at Form3 check out the following pages:

What we do | Life at Form3 | Benefits | Flexa-verified employer | Podcasts

OUR DEI&B COMMITMENT

We hire talented people from a variety of backgrounds and experiences and are committed to a work environment based on diversity, open-mindedness and curiosity. We’re united by our company values (we even created them together!) and we celebrate our unique differences.

Our employee lifecycle processes are designed to embrace equal opportunity and prevent discrimination against our people regardless of personal characteristics. It is our strong belief that the more inclusive and belonging we are as a business, the better our work will be.

As an inclusive employer, we guarantee to interview all neurodiverse and physically disabled applicants who meet the minimum criteria for this role. We also encourage candidates to notify us of any reasonable adjustments that may be required during the recruitment process. This includes providing job adverts in alternative, accessible formats or adjustments required at interview stage.

If you consider yourself to be neurodiverse or physically disabled under the UN definition of disability and would like to be considered under this scheme and/or require any reasonable adjustments please let us know by sending an email to careers@form3.tech clearly stating your consent for us to process this data.

For more information please refer to our Recruitment Data Policy.