Technician

Getronics is a global ICT integrator with a long history that extends over 135 years, across various locations in the UK, Europe, Asia Pacific and Latin America. Getronics are the founders and leading member of the Global Workspace Alliance with a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer as a time.

We have an exciting opportunity for a Technician to join our team in Glasgow!

What we can give you:

• 37.5-hour working week with flexible working options, giving you that much needed work/life balance
• Great opportunities for career progression
• 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays.
• Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available.
• Employee Referral Scheme
• Flexible benefits package that aims to offer something for everyone.
• GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
• 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme
• To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects.
• Company Pension Scheme, plus life assurance, and access to our free Digital GP app via Aviva
• Private medical cover after 12 months
• Global Recognition Program – 40+ awards were made last year in the UK under our RecogniseMe scheme.

What to expect:

• Responsible for a combination of 2nd/3rd line technical support and IMAC (Installs moves and changes) activity to customers via deskside visits, walk ups to the Tech Bar or remotely
• Ability to respond and resolve all assigned calls within prescribed SLA’s
• Ability to take action and escalate any issues that cannot be resolved or are in danger of not meeting SLA’s
• Liaise with Service Desk and client’s infrastructure teams for the resolution of customer issues
• Ability to identify root cause issues from a desktop perspective and escalate to engineering teams accordingly, install and configure computer hardware operating systems and applications
• Responsible for providing support, including procedural documentation and relevant reports
• Update Call Management System, clearly specifying progress and resolution details
• Install and configure desktop/laptop products into network environment, along with monitoring and maintaining computer systems and networks
• Ability to prioritise and manage many open cases at one time, and work continuously on a task until completion

What we expect from you:

• Relevant experience working in an IT support role
• Completion of Microsoft MD-100 Modern Desktop certification, MD-101 Managing Modern Desktops and have knowledge of Azure AD & Intune.
• Strong communication skills with clients, colleagues, and management
• You will take on full responsibility, with customers at your focus, and the ability to make good judgements
• Ability to take initiative.
• Time managed and organised, you can meet SLA’s that are prescribes and take appropriate action to ensure none of them are exceeded.
• Ability to work as a team with colleagues, buildings strong relationships with customers and other professionals, such as software developers
• Strong analytical capability, ability to demonstrate practical troubleshooting and problem analysis techniques
• Excellent organisational, prioritising, and managing workload skills
• Experience in the following will be beneficial to your application:
• Microsoft Windows operating systems
• Software packages: Microsoft Office and Adobe Creative Suite

If you think you have 75% or even 90% of what we are looking for and know you are capable of the responsibilities and duties at hand, we encourage you to apply! Not all applicants require 100% of what we expect. This will prove you are willing to develop, learn and grow professionally and personally.

What to do next:

If this ticks your boxes, and you are looking for a new and exciting opportunity, then please apply below with a copy of your CV and your contact details. We would appreciate a short message as to why you are interested in the position and Getronics!

As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.

If you would like to ask any questions regarding our vacancies, Getronics as a business, or anything else, please don’t hesitate to get in touch. The Talent Acquisition team will be available on 0141 815 1055 or alternatively, email into weallmakeuk@getronics.com

We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.