This is a senior role that combines hands-on team leadership, compliance oversight, and client relationship management, while overseeing the day-to-day operations across our tenancy and lettings support functions.
You’ll manage an in-house team of 4+ tenancy professionals and a wider network of partner agents across the UK, ensuring portfolio KPIs are met, including void control, proactive/reactive maintenance, site compliance, and customer service delivery. You’ll also be accountable for ensuring internal processes — from call handling to legal notices — are efficient, compliant, and consistently aligned with business standards.
The Asset Management function offers a full strategic and turnkey portfolio management solution to investment funds, developers, banks, and receivers, managing properties across England.
Managing an in-house team of 4+ and a network of partner agents across the country, you will ensure the team delivers agreed KPIs, including the control of void rates, proactive and reactive maintenance, as well as site compliance. Your team will each have been allocated a portfolio for which they will have overall responsibility and approval rights on the day-to-day management of these assets.
Working symbiotically with the relevant Asset Manager, you will make sure the team are fully appraised of the clients’ management requirements and strategic objectives. You will ensure that the assets are managed in accordance with government and local legislation whilst aiming to make them profitable for the investor. As Operations Manager, you will ensure that the above is being done in line with company policy and to the highest possible standard of customer service.
Key responsibilities include:
- Lead and support a team of Tenancy Managers and operational coordinators, overseeing their performance, development, and workload
- Set SMART objectives, hold regular performance reviews, and manage career milestones
- Ensure the effective delivery of KPIs across the portfolio — including void control, inspection scheduling, compliance, maintenance response, and deposit returns
- Oversee escalated complaints and ensure resolution in line with Centrick’s standards and client expectations
- Collaborate closely with Asset Managers to ensure service delivery meets strategic objectives for each client
- Support onboarding of new portfolios (e.g. HMO) and ensure a smooth integration of sites and systems
- Oversee the administration of core tenancy and lettings tasks
- Registering applicants, arranging viewings, valuations, and offer processing
- Progression of lettings packs and booking inventories
- Reactive and proactive maintenance coordination
- Onboarding of new contractors and property suppliers
- Move-in appointments and deposit release processing
- Act as a key liaison for strategic client relationships, understanding their portfolio goals and delivering operational alignment
- Contribute to monthly reporting cycles, offering commentary and resolution on risks or issues
Skills and experience required:
- Minimum of 2 years’ team management experience within a property, asset, or lettings-focused environment
- Strong understanding of residential lettings, tenancy progression, and portfolio operations
- Proven track record in managing operational teams and driving service improvements
- Excellent communication, reporting, and leadership skills
- Solid working knowledge of government and local legislation relating to residential property management
This is a critical leadership role within the business, offering the opportunity to influence operational excellence, enhance client satisfaction, and support Centrick’s ongoing growth and innovation across the property management sector.
What’s in it for you?
We’ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits, but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.
- Health and Wellbeing: With Medicash, you can access a virtual GP service, get help with alternative therapies or claim back optical or dental expenses, ensuring your health and well-being are always a priority.
- Rest and Adventure: Enjoy 25 days of holiday allowance plus bank holidays.
- Future Security: We have a generous scaling pension scheme, allowing you to save for your future.
- Celebrate Your Day: Take an extra day off on us for your birthday!
- Extra Time: Your holiday allowance increases with your length of service.
- Investing in Your Skills: We support your growth and development with study support.
- Looking After You: Company sick pay increases with your length of service with roles at Centrick, because your well-being matters to us.
- Your Wellbeing Matters: We offer 24/7 mental health support and complementary counselling sessions.
- Giving Back: We believe in community and giving back. Enjoy one volunteering day for charity, allowing you to make a difference in a cause you care about.
- Perkbox: We love this interactive platform which allows us to recognise peers and receive monthly rewards which we can use in a multitude of ways.
At Centrick inclusivity and diversity aren't just words to us—they're the core of who we are! We’re all about building a team that celebrates every background and story, so our hiring process is all about welcoming people from all walks of life. We want every candidate to feel valued, respected and supported every step of the way.
