TikTok Commerce - Mass Account Manager Japan

London, England, United Kingdom

4/19/2025

Responsibilities

About the Team

The merchant acquisition and incubation team in TikTok Shop UK's primary objective is to mass attract and onboard sellers and incubate them to certain levels through scaling means.

Responsibilities:

• Strategy｜Full ownership of incubating hundreds of SMB partners in the Japanese market. This includes identifying high-potential partners for the business, formulating and implementing their growth strategies.
• Partner Communication｜Ownership for channel management and partner communication via calling, instant messaging, community and other approaches to conduct mass account management activities such as troubleshooting, escalation, and seller education to resolve their issues.
• Mass Incubation｜Collaborate with small and medium-sized partners to optimise and improve their TikTok commerce performance, drive engagement of campaigns and other incubation activities. Identify programmatic and scalable methods to achieve this on a large scale. Identify opportunities to improve the business through scalable solutions and manage the rollout of these solutions.
• Product and process improvement｜Analysis and Conduct deep dives to understand business segments and the root causes of issues that affect their business performance to identify opportunities and inform inputs into product development and process improvement.
  
  

Qualifications

Minimum Qualifications

• Bachelor degree or above, 1-3 years of work experience in mass account management or mass incubation, experience of managing hundreds of partners is required.
• Proficient in both English and Japanese as you will be working with a high volume of different Japanese speaking partners, strong knowledge of Japan's e-commerce landscape, consumer demands, digital evolution and mobile transformation.
• Good at cross-team collaboration and moving things forward, ability to drive successful projects with a wide range of people.
• Good data sense, ability to deal with complex business analysis and intelligence in defining opportunities is a plus.
  
  

Preferred Qualifications

• Result-oriented and hands-on.
• Fast learner and self-starter, highly entrepreneurial, ability to thrive in an ambiguous environment, embrace changes and persevere in face of challenges.
  
  

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.