TikTok Shop - Moderation Solutions Program Manager
Company
Location
London, England, United Kingdom
Posted At
5/16/2025
Advertise with us by contacting: [email protected]
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with TikTok. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Responsibilities
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. The Moderation Team is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience and we are looking for a Moderation Solutions Program Manager to lead cross functional process and automation changes to improve quality and efficiency of regional Moderation teams.
Roles & Responsibilities
- Support Quality Control and Moderation team in launching quality improvement and moderation efficiency solutions. Design and implement continuous improvement initiatives to increase moderation efficiency and quality.
- Gather business requirements for E-commerce moderation tools, products and workflows.
- Work closely with cross-functional partners (Moderation, Quality Control, Product, Engineering, Data Science) to identify, assess and resolve E-commerce moderation issues in our products, policy and processes globally.
- Manage the internal launch roadmap: effectively prioritize business requirements from internal teams and own orchestration of human and automated moderation mechanisms to ensure effective launch readiness.
- Design processes to address emerging E-commerce moderation risks and cost controls.
Qualifications
Minimum Qualifications:
- Bachelor's degree or above;
- Experience with project management and complex coordination, preferably from e-commerce governance and social media background.
- Excellent coordination skills, communication skills and experience working across multiple cross-function teams to build plans or projects.
- Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
- Highly data-sensitive, capable of in-depth interpretation through data analysis.
- Excellent written and verbal communication skills; ability to explain complex concepts to stakeholders.
- Self-driven and comfortable working in a fast-paced environment.
Preferred Qualifications:
- Product management background is a plus
- Ability to multi-task and work with tight deadlines
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. The Moderation Team is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience and we are looking for a Moderation Solutions Program Manager to lead cross functional process and automation changes to improve quality and efficiency of regional Moderation teams.
Roles & Responsibilities
- Support Quality Control and Moderation team in launching quality improvement and moderation efficiency solutions. Design and implement continuous improvement initiatives to increase moderation efficiency and quality.
- Gather business requirements for E-commerce moderation tools, products and workflows.
- Work closely with cross-functional partners (Moderation, Quality Control, Product, Engineering, Data Science) to identify, assess and resolve E-commerce moderation issues in our products, policy and processes globally.
- Manage the internal launch roadmap: effectively prioritize business requirements from internal teams and own orchestration of human and automated moderation mechanisms to ensure effective launch readiness.
- Design processes to address emerging E-commerce moderation risks and cost controls.
Qualifications
Minimum Qualifications:
- Bachelor's degree or above;
- Experience with project management and complex coordination, preferably from e-commerce governance and social media background.
- Excellent coordination skills, communication skills and experience working across multiple cross-function teams to build plans or projects.
- Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
- Highly data-sensitive, capable of in-depth interpretation through data analysis.
- Excellent written and verbal communication skills; ability to explain complex concepts to stakeholders.
- Self-driven and comfortable working in a fast-paced environment.
Preferred Qualifications:
- Product management background is a plus
- Ability to multi-task and work with tight deadlines
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Advertise with us by contacting: [email protected]
Hunt UK Visa Sponsors
Copyright © 2025