TikTok Shop - Seller Fulfilment Performance Analyst, Governance & Experience
Company
Location
London, England, United Kingdom
Posted At
4/14/2025
Advertise with us by contacting: [email protected]
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Description
Responsibilities
About the Team:
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. This role sits within the EMEA E-Commerce Governance and Experience team. This team is responsible for ensuring our marketplace is engaging, safe and trustworthy for not only users, but also sellers and creators. We put the customer at the heart of our business and work on policies, rules, products and systems to ensure a best in class customer experience.
About The Role
In this role, you’ll analyze seller data, build educational materials and best practices to help sellers optimize their fulfilment operations and customer satisfaction. You will analyze order performance data to identify trends and opportunities for improvement, write policies that define seller performance standards and build educational materials, incentives and disincentives to support sellers to meet these standards. To be successful in this role, you will need to have strong analytical and communication skills.
Key Responsibilities Include
Minimum Qualifications
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
About the Team:
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. This role sits within the EMEA E-Commerce Governance and Experience team. This team is responsible for ensuring our marketplace is engaging, safe and trustworthy for not only users, but also sellers and creators. We put the customer at the heart of our business and work on policies, rules, products and systems to ensure a best in class customer experience.
About The Role
In this role, you’ll analyze seller data, build educational materials and best practices to help sellers optimize their fulfilment operations and customer satisfaction. You will analyze order performance data to identify trends and opportunities for improvement, write policies that define seller performance standards and build educational materials, incentives and disincentives to support sellers to meet these standards. To be successful in this role, you will need to have strong analytical and communication skills.
Key Responsibilities Include
- Analyse data, identify key areas for improvement and translate into clear, concise, and impactful insights that inform fulfilment policies and standards for seller performance on the marketplace.
- Triangulate findings and insights from across different sources to scope out key customer problems that remain unaddressed by current policies and standards.
- Collaborate with cross functional teams and key stakeholders to gather requirements, design best fit solutions, and inform project timelines and resources needed.
- Act as a SME in Fulfilment performance, providing support to internal stakeholders on seller penalties, appeals and incentives.
- Support the development of the team's internal knowledge management tools to build organizational capacity.
Minimum Qualifications
- 1+ years of experience in Analysis, Strategy, Project or Program Management for Delivery Experience or E-Commerce Fulfilment
- Bachelor's degree or Master's degree (or equivalent practical experience), preferably in Supply Chain Management
- Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive action
- Strong verbal and written communication skills with the ability to impact business decisions and influence technical and non-technical audiences through analytical insight
- Experience in data analytics, SQL
- Experience in and understanding of customer fulfilment and delivery experience in e-Commerce.
- Strong interpersonal and relationship-building skills. Ability to interact with cross cultural stakeholders.
- Experience working in a fast paced, ambiguous and high growth environment.
- Collaboration skills working cross functionally in a global working environment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Advertise with us by contacting: [email protected]
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