TikTok Shop - Seller Governance Lead, Governance & Experience, EMEA

London, England, United Kingdom

12/15/2024

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About The Team:

E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. The Seller Governance team plays an impactful role in ensuring that our merchants conform to regulatory and platform requirements, to minimise ecosystem risks and enhance customers' trust in TikTok Shop.

Responsibilities

• Oversee and implement risk management controls for seller onboarding on Tik Tok shop in the UK and across EMEA
• Design seller performance programs and policies to mitigate negative customer experience (order cancellation, late shipment, seller service, etc) while balancing seller experience
• Establish processes and investigational framework to identify emerging seller abuse patterns and respond to any regulatory inquiries regarding sellers malicious behaviours
• Support regional teams to drive key metric improvements in areas related to seller onboarding (KYB/ KYC), seller performance during their
• Lead, cultivate and provide guidance to team members and design career development opportunities for them.
  
  

Qualifications

Minimum Qualifications

• Bachelor’s Degree or higher in a relevant field.
• Extensive experience in risk management strategies/ policies.
• Deep understanding of sellers ecosystem or merchandise compliance fields.
• At least 3 years of people management experience in managing global, multi-location teams .
• Demonstrated past success working in a matrix environment and ability to influence key stakeholders and using data and metrics to measure impact and determine improvements.
  
  

Preferred Qualifications

• Experience in conceiving, coordinating, analysing and disseminating qualitative and quantitative research projects.
• Direct or indirect experience in Ecommerce (marketplace) or with transactional platforms.
• Significant experience in presenting metrics and progress to senior leadership.
  
  

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.