TPA Relationship Analyst

Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting Companywide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal.

Role purpose

• The TPA (third party administrator) Relationship Analyst supports the management of relationships with key external suppliers to ensure service delivery meets business requirements.
• This role involves assisting with contract management, performance monitoring, risk management, and collaboration with internal stakeholders to align supplier services with PIC's goals and objectives.
• The role requires the ability to effectively collaborate with Finance/ Risk / Legal / Origination and Investments to ensure alignment of required outcomes and implement relationship improvements.
• Our Company values are expected to be reflected in the delivery and performance of every role.

Specific accountabilities assigned to the role of TPA Relationship Manager within the Customer Operations team:

• Assist in developing and maintaining positive relationships with key suppliers.
• Support regular governance and reviews with suppliers to discuss performance, requirements, enhancements, and strategy.
• Help establish and track key performance indicators (KPIs) and Service Level Agreements (SLAs).
• Support performance reviews and assessments to ensure suppliers meet contractual terms and obligations.
• Help oversee the negotiation, execution, and administration of supplier contracts.
• Assist in contract renewals, amendments, and terminations.
• Collaborate closely with internal stakeholders to align supplier service with organisational needs.
• Ensure consistency of service across suppliers where appropriate.
• Support project management teams in supplier-related projects.
• Monitor and manage supplier-related expenditures to ensure budget compliance.
• Evaluate and approve supplier invoices and payments.
• Identify and assess potential risks associated with supplier operations and work with relevant stakeholders to develop and implement risk mitigation strategies.
• Monitor and report on supplier risk management activities.
• Ensure suppliers adhere to regulatory and compliance requirements and standards.
• Stay updated on regulatory changes and communicate relevant updates to suppliers.
• Collaborate with the third-party supplier management team to ensure suppliers remain compliant and regularly complete required due diligence assessments.
• Work with suppliers to share relevant industry knowledge, updates, and future strategic opportunities.

Requirements

Knowledge

• Good technical knowledge of TPA management and strategic engagement
• Basic knowledge of Pensions Admin

Experience

• Some experience in relationship management
• Ability to collaborate with teams and stakeholders
• Experience in onboarding, re-negotiating and offboarding suppliers

Benefits

In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), study support with qualifications, a generous pension scheme and much more.