Trade Sales Executive

ADEY, the market leader in the provision of residential water treatment products for closed loop heating and cooling systems in the UK, is looking for a Trade Sales Executive to join the team.

Now part of the Genuit Group Climate Management Solutions (CMS) business unit, ADEY has ambitious growth plans.

The Role

The Trade Sales Executive is a key contact between ADEY and our customers. This customer focused role is responsible for partnering with our customers to understand their needs, drive sales to achieve financial targets and ensure they experience excellent service. This role is a critical internal partner for our sales and operations teams which requires strong communication skills, internal stakeholder management and ability to analyse data.

Working style: Hybrid working (first 3 months will be mostly office-based whilst training)

Working hours: 37.5 per week. Monday-Friday, 8:30am-5pm (1 hour lunch)

Responsibilities

• Act as a key contact for the customer into the ADEY business. It will include working with our sales team in partnership to drive sales; and with other internal stakeholders, to meet the needs of the customer.
• Process incoming orders and queries from department mailboxes.
• Distribute order acknowledgements and product availability updates directly to customers.
• Produce and communicate Invoices to customer contacts.
• Proactively drive sales through specified accounts to achieve financial targets.
• Participation in outgoing call campaigns to specified merchants and one-off installers.
• Updating/creating process sheets for department transparency.
• Take responsibility to identify and correct any errors (e.g. incorrect product deliveries; pricing, delays, etc) Escalating as needed to ensure the issue is effectively resolved.
• Proactively advise both internal and external contacts of any stock issues that affect availability and delivery. This includes the ability to share ‘bad news’ in a professional manner.
• Communicate regular updates to designated accounts via phone, email and video meetings.
• Monitor KPI and Metrics, populate as needed, and review regularly with customers (OTIF, customer satisfaction).

The Person

• Previous telephony experience; confident speaking to customers over the phone.
• Desirable: French speaking.
• Desirable: experience using Sage Accounting system.
• Ability to proactively problem solve and manage situations with urgency.
• Competent in all Microsoft Office programs.
• Advanced Excel skills including pivot tables and chart creation.
• Evidence of a clear understanding of all aspects of customer services and able to demonstrate commitment to continuous improvement.
• Excellent pro-active communication/negotiation skills (face to face/ telephone/written).

The Benefits

• 23 days holiday
• Pension contribution matched up to 8%
• Life Assurance 3x base salary
• Private health scheme
• Genuit sharesave scheme