We are currently recruiting a Trainee Sales Advisor to join our team! Reporting to the Sales Manager, you will develop a variety of skills to market and sell new build properties using shared ownership and rent to buy schemes. Working with internal and external partners and clients.
About Us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
This year we've launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Responsibilities
- Develop skills to take responsibility for individual developments working to achieve the Sales targets, and progression of plot sales, in line with required targets
- Learn to Conduct monthly competitor and market research to support pricing strategies in preparation for sales launch in addition to identifying any changes to market conditions on live schemes.
- Learn the process to liaise with the Development team on sales matters including programme handover information and provision of legal documents for plot sales.
- Working as part of the Incommunities sales team, providing a professional, friendly and efficient service to all clients to ensure a smooth sales process and high levels of customer satisfaction
- Learn how to respond in timely manner to all email, website, telephone and other enquiries and sales lead's. Ensure all leads are recorded and followed up until they proceed or the lead is ‘dead' and can be progressed no further.
- Gain an understanding of qualifying all leads and ensure the current qualification requirements are adhered to.
- Learn how to ensure the Sales enquiry pack is in line with the business instruction including updating the price lists to ensure accuracy
- Understand how to assess potential buyer's eligibility, Determine and track metrics and KPIs for marketing campaigns
- Conduct viewing appointments at sales developments, selling the benefits, explaining the different schemes and purchase options and closing the sale.
- Learn how to maintain current and accurate information on all databases to enable performance data to be extracted within required deadlines and within GDPR guidelines. Provide accurate information for statistical returns
- Develop an understanding how to liaise with solicitors, IFA's and valuers to enable sales to be progressed quickly to achieve required deadlines.
- Understand the importance of taking responsibility for ensuring the detail provided at reservation is current and accurate and compliant to current requirements
- Liaise with the development team and builders on sales matters including programmed handover information, access to properties and provision of legal documents for plot sales
- Attend site meetings to ensure current knowledge of progression and awareness of any decisions to implement any changes mid-way through build.
- Provide customer feedback and competitor information to Influence design and specification of new homes
- Provide customer feedback and competitor information to Influence design and specification of new homes
- Assist with coordinating marketing literature and promotion of developments in conjunction with the Marketing Manager
- Instruct valuations for new developments and conduct competitor and market research to support pricing strategies and management reports
- Ensure Scheme valuations are up to date and instructed in a timely manner adhering to process
- Provide regular direction to the marketing team to enable accurate website entries and descriptions for sales and marketing purposes.
- Provide an exceptional level of customer service
- Undertake any additional duties that may be required from time to time to support the needs of the business
- Take responsibility to maintain exceptional standards of presentation of the scheme's Sales areas. Ensuring gardens are maintained, organising cleaning contractors in a timely manner to ensure customers receive a clean property. Reporting any areas of concern.
- Ensure Health and Safety rules are always adhered to. Report any areas of concern.
- Weekend working will be required from time to time to support the needs of the business
- At all times follow policies and procedures
Requirements
- Full driving license and the use of a car for business purposes (with business-use insurance cover)
- An enthusiasm to work in a new home's sales role
- Motivation to learn the conveyancing process from reservation through to completion
- An eagerness to gain Knowledge of Shared Ownership as a product, and Homes England procedures & audit requirements
- Ability to build and maintain strong relationships both with colleagues and external stakeholders such as solicitors and mortgage advisors
- A desire to work within a fast-paced environment and delivering to set business targets and objectives
- Team player but able to work independently and manage own workload/priorities.
- Ability to complete tasks accurately when working under time pressure, whilst maintaining excellent attention to detail
- A desire to deliver high levels of customer satisfaction
- Excellent verbal and written communication skills, including report writing
Benefits
- Starting salary of £26,691 rising to £28,411 per year
- Social Housing Pension Scheme
- 28 days annual leave that increases with service plus bank holidays
- Option to buy and sell annual leave
- Training, development, and qualification opportunities
- Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Agile and hybrid working
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
Join Our Team!
We're looking for great people to join us! At
Incommunities, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that
diverse perspectives make us stronger.
Based in
Bradford, a city known for its rich cultural diversity, we serve
vibrant communities. As a social housing provider, we're passionate about making a real difference by providing
safe, affordable homes and
improving lives.
Our recruitment process is designed to
support you every step of the way. If you need any adjustments or assistance, just let us know.
We're proud to be a
Mindful Employer, committed to mental health and wellbeing. We also hold the
‘Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace.
💡
Apply early! We review applications as they come in and may close the advert before the deadline.
Ready to make an impact?
Come work with us!
