Training and Competency Specialist (FTC)

Belfast, Northern Ireland, United Kingdom

1/24/2025

Date Posted: 21/01/2025

Location: Belfast

Job Type: Full time

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Training & Competency Specialist (FTC)

Belfast – Hybrid

We are looking for a Training & Competency Specialist on a FTC, to join our Belfast Team. This is an exciting opportunity to design, deliver and create training content that supports our team live our purpose of helping our customers achieve a better later life.

You will operate as a subject matter expert, offering coaching, feedback and delivering training across HUB Retirement Solutions. You will also play a key role in assessing the level of competence of the HUB Retirement Solutions Teams.

This is an opportunity to develop your skills in but not limited to the following:

• Delivering product training, to non-qualified and qualified advisors
• Providing coaching and feedback
• Consumer Duty, good customer outcomes
  
  

Key Responsibilities

• Scope and prioritise training requests, connecting learning to key business initiatives and priorities
• Assist with content development to refine and improve training interventions
• Provide subject matter expertise for customer experience and our vulnerable customer journeys
• Play an active role in the continuous development of the job function area
• Ensure planned objectives are achieved, monitor results and take appropriate actions
• Provide clear and concise reporting based on trend insights, this includes, utilising outcome data to identify root causes and highlight key themes.
• Coaching and feedback to individuals/Team Leaders for all red/amber results effectively, ultimately reducing necessary re-work by supporting development.
• Collaboratively identifying trends and communicating alongside summary recommendations; initiatives; month on month progress, until all agreed benchmarks are achieved
• Flexibility to recognise future propositional changes and trends (subtle or substantive) allowing the business to respond promptly and compliantly.
• Understanding the recruitment plan to ensure full training support can be agreed and BAU is not adversely affected
• Responds to all customer feedback and insight; identified weaknesses (e.g. complaints; NPS; independent feedback; operational losses; competency results
  
  

Skills And Experience

• Demonstrable expertise and practical work experience is key (qualifications in L&D, compliance and coaching or other related areas are desirable but not essential)
• Working in the financial services industry, ideally in the Life and Pensions and Investment Platform sector
• Significant experience designing training and delivering coaching interactions in a regulated firm.
• Experience of sales methodologies and a track record of success when using customer centric selling techniques within coaching.
• Communicating ideas or detail to various groups of people and stakeholders across multiple levels
• Strong facilitation skills (online and in-person)
• Strong communication and influencing skills – has the confidence to constructively challenge and influence senior stakeholders
• Ability to motivate others and demonstrate effective team-work, particularly in times of pressure or significant change
• Ability to be creative in the use of language, graphics, animations, audio and video
• Strong technical knowledge of our providers/lenders, products, and supporting legislation.
• High degree of self-motivation, organisation, self-discipline, and enthusiasm to succeed
• Logical, systematic, and adaptable, with the ability to research and gather facts, working to clear guidelines and company standards
  
  

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