At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.
We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.
Join us for the opportunity to grow and make a difference in ways that matter to you.
The Transfer Agency Oversight Specialist is responsible for supporting the overall monitoring and management of the performance of T. Rowe Price’s third-party Transfer Agents and Bank Account Providers across the UK and Luxembourg. The ideal candidate will execute and provide support on internal activities and initiatives designed to improve the overall process and ensure a high-quality client experience.
Principal Responsibilities
- Responsible for supporting the overall relationship with TRP’s third party Transfer Agents and related bank account providers, acting as a primary contact for both internal and external stakeholders.
- Responsible for the investigation and resolution of day-to-day operational queries, issues, and incidents.
- Execute on activities from the designed TA Oversight framework and conduct ongoing monitoring activities to ensure compliance with agreed service criteria. Communicate the monthly/quarterly oversight findings to key stakeholders and management teams.
- Complete daily, weekly, monthly tasks to ensure compliance with Client Money Obligations (Bank Reconciliation Oversight, Timed Transfer Modelling, Resolution Pack Review).
- Conduct service review meetings and support due diligence on the service providers in conjunction with T. Rowe Price’s Risk and Compliance functions. Formulate, develop, and negotiate service level documents with the service providers.
- Support the Breaches & Complaints processes (including logging breaches, performing root cause analysis, ensuring remedial actions are completed & working with internal stakeholders such as CASS Oversight, Compliance, Legal to ensure remedial actions are appropriate).
- Participation in ad-hoc projects requiring TA Oversight support and expertise.
- Review and interrogation of Management Information relating to the performance of the service providers.
- Maintain written desktop procedures for key activities completed within the team.
- Assist in process reviews & drive efficiencies through continuous improvement.
Personal Attributes / Skills / Qualifications
- 4+ years’ experience working in an Asset Management with fund operations and/or vendor oversight experience.
- Solid working knowledge of Transfer Agency practices.
- Good understanding of Client Money Regulations.
- Good understanding of the UK/Luxembourg fund distribution landscape and regulatory environment.
- Problem solving oriented approach with high level of accuracy and attention to detail.
- Excellent communication and interpersonal skills with ability to communicate with all levels of a diverse range of staff, including senior management.
- Good understanding of UK / Luxembourg fund structures.
- Forward thinking mindset with a proactive approach.
Commitment To Diversity, Equity, And Inclusion
At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
