About The Role
UGO bus Coordinator
Permanent, Full Time
£26,357 to £31,008 per annum
Location: Basildon
Working Style: Operational field-based worker
Closing Date: 8th June 2025
To read more about our business area, please visit:
Climate, Environment and Customer Services
The Opportunity
Ugobus is the County Council’s in house transport fleet, mainly used to provide passenger transport for Adult Social Care clients to Essex Cares Ltd centres, and children to Special Educational Needs, mainstream schools, and local bus routes.
The thriving team provide a lifeline to access social and welfare facilities for some of the most vulnerable Essex residents.
The Ugobus Coordinator will manage all day-to-day aspects of delivering a quality transport service and will ensure that they manage staff and vehicle resources to meet customer transport requirements and achieve the service objectives of excellent customer service, supporting access to employment, education and care opportunities.
This person will ensure their team of drivers across an operational area adhere to all health and safety and legislative requirements under which Ugobus operates.
Accountabilities
- Responsible for ensuring all work undertaken meets the legislative requirements under which Ugobus operates (e.g. drivers’ hours requirements, Section 19/22 licencing, where appropriate).
- Manage a team of 30 – 40 drivers/passenger assistants and ensure they adhere to GDPR and HR policies and practices.
- Ensure records are kept accurately with regards to operational data and risk assessments.
- Ensure all drivers/passenger assistants always adhere to health and safety, and legal operating procedures and take corrective action if required.
- Ensure all drivers/passenger assistants always comply with the Highway Code, delivering a quality and professional service and demonstrating exemplary behavior at all times.
- Ensure all drivers/passenger assistants complete a comprehensive training program, including refresher courses, and there are appropriate learning opportunities to up skill the team to meet future requirements. Identify and provide support for individuals who require it and encourage a culture of continuous improvement.
- Support managers in delivering a high-level of customer service, ensuring customer complaints are brought to a prompt and satisfactory conclusion or escalated to a senior level where appropriate.
- Support the Managerial Team in route planning and resource allocation to ensure optimise efficiency and costs.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.
- Provide cover for colleagues during times of annual leave & sickness.
The Experience You Will Bring
- Educated to A level / NVQ level 4 or equivalent by experience.
- Evidence of continuing professional development and knowledge in relevant professional area (Passenger Transport Operations Manager (level 4) desirable).
- Demonstrable experience and skills in vehicle/fleet & people management.
- Demonstrate strong, adaptable leadership skills in dealing with a wide range of staff and stakeholders.
- A proven track record of managing a large team effectively, including experience managing HR issues, such as new starters and leavers, sick/maternity leave, early retirement, behavioral, disciplinaries and dispute resolution.
- Demonstrable experience and skills in route planning, vehicle and driver resource allocation in line with legislation.
- The ability to react calmly and independently to quickly changing operational situations to ensure the continuation of the service.
- Excellent communication and interpersonal skills
- Excellent IT skills, with ability to find ‘digital-first’ solutions to technical issues and delivering continuous improvement.
- Holder of a valid driving license with Category D1 entitlement. The applicant will be required to hold a pass certificate for the ECC minibus assessment before being awarded the post.
Why Essex?
As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.
In February 2025
, Greater Essex was accepted onto the Government’s devolution priority programme, which will see local authorities in Essex work towards establishing a Mayoral Combined County Authority by May 2026. You can read more about devolution and local government reorganisation (LGR) on our careers site.
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process. We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
Once you’ve secured your role within Essex County Council you will receive many great employee benefits, including support for unpaid carers and flexible working arrangements to accommodate their needs.
At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.
Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community
If you have queries on this role or require anything further, please email
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