UK & Ireland General Manager

Hungerford, England, United Kingdom

9/28/2024

"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

The General Manager (GM) will oversee the operational, strategic and financial performance of the UK & Ireland locations. This role requires a dynamic leader with a strong background in software sales and operations management. As GM you will be responsible for driving growth, ensuring customer satisfaction and maintaining operational excellence across the country.

The GM is a highly visible and influential role and is accountable for delivering the P&L and growth objectives.

The GM is providing business, market, product strategy and direction; sales strategy; revenue and has P&L ownership; overall planning, coordinating; recruiting; and management of all aspects of the UK & Ireland business together in conjunction with the relevant matrix managers.

The GM will play a lead role in driving the continued growth and success of the business in the UK & Ireland Region. This will be achieved by creating and executing the business strategy to deliver revenue growth through a combination of new name customers and cross-sell/up-sell initiatives within the existing customer base.

Key Responsibilities

Strategic Leadership:

• Develop and implement regional strategies in alignment with the company’s overall objectives
• Identify market opportunities and create plans to capture new business
• Drive regional sales and growth initiatives to achieve ambitious revenue targets
• Maintain a culture of accountability and compliance within the team
  
  

Operations Management

• Oversee daily operations within the region, ensuring efficiency and effectiveness
• Implement best practice to enhance operational performance
• Accurately manage regional budgets and allocate resource effectively
  
  

Team Leadership

• Lead, mentor, and develop a high-performing regional team inside the companies reporting matrix
• Foster a positive and productive work environment for all
• Ensure continuous professional development of team members
  
  

Customer Relationship Management

• Maintain strong relationships with key customers and stakeholders
• Address and resolve customer issues promptly and effectively
• Ensure the highest levels of customer satisfaction and loyalty
  
  

Product And Pricing Management

• Manage regional product offerings and pricing strategies to ensure competitiveness and profitability
• Authority to approve non-standard pricing to meet customer specific needs and market conditions
• Work closely with the product development and marketing teams to align regional offerings with market demands.
• Develop and implement corrective actions to address any performance gap
  
  

Financial Performance

• Drive and monitor regional financial performance, expenses and profitability
• Prepare and present regular financial and operational reports to senior management
• Develop and implement corrective actions to address any performance gap
  
  

Skills, Knowledge And Experience

The GM needs to demonstrate the following skills and experience:

• Previous experience of leading in senior management positions within the software industry
• Proven track record of driving sales growth and operational excellence
• Strong financial acumen and experience managing budgets
• Exceptional leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to think strategically and execute tactically
• Excellent decision making, critical thinking and problem-solving skills
• Proven ability to multi-task in a fast-paced environment
• Commercial awareness and ability to drive results in a competitive environment
• Experience working within a matrix organisation and effectively managing cross functional relationships
• Advanced computer experience with the MS Office Suite such as Excel and PowerPoint
• European languages an advantage
  
  

Company Info

Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant, Retail and Rental industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse.

Equal Opportunities

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.

If this role is of interest to you please apply online.

Health and Safety

The Health and Safety at Work Act 1974 puts a legal obligation on KCS as an employer to ensure, so far as is reasonably practicable, the health, safety and welfare of its employees at work.

Employees also have a duty to take reasonable care for their own health and safety and of others who could be affected by their actions. Understanding the safety policies and co-operating with the arrangements that are in place is therefore an essential part of your employment.

To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.