Used Car Sales Supervisor - Cambridge

Cambridge, England, United Kingdom

5/8/2025

What To Expect
As the Used Car Sales Supervisor, you are a high-performing, energetic member of the leadership team in your market, reporting to the Used Sales Lead in your country, and responsible for flawless execution of your location hitting all targets. You have shown an aptitude and bias towards developing and guiding people to excel in their jobs. You are a front-line leader that gets involved in the day-to-day activities of your team, store operations, and dealing with customers. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You have a keen eye for operational details and the skills to drive changes and improvements in the team. You can operate independently, but in close cooperation with the Sales and Delivery leadership in your country.

We Offer:

A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success.

The chance to work with innovative technology, advanced tools and software.

Ongoing training and development to help you grow your skills and career.

A competitive compensation and benefits package.

A safe, clean and fun workplace.

What You'll Do
Business Performance & Health

Partner with Store leadership to communicate and execute the vision, business needs, and strategies at your location

Display a hands-on approach by consistently coaching, training and developing Used Car Sales Advisors at your location

Participate in and/or lead all sales, delivery and personnel activities

Analyse data and collaborate with used sales leadership to track and manage progress

Maintain operational overview and translate business needs to actions on the floor

Constantly search for improvement. Provide a hands-on perspective to challenge and give input to the Used Sales Lead on their strategic and staff-related decisions.

Participate in all delivery related activities

Champion change management in your location and wider country market

Ensure your team is set up to execute on its key sales objectives, including but not limited to the creation of sales opportunities, scheduling test drives, maintaining a healthy/current pipeline with frequent follow-ups, and driving orders and all other pre-delivery activities to enable smooth deliveries and high CSAT scores

Demonstrate ability to seamlessly cover daily location management duties as needed

Customer Experience & Brand Management

Responsible for ensuring all employees provide a best in class customer experience for every customer

Ensure all employees align with Tesla's Dress Code and Grooming Guidelines

Partner with new car store leadership and delivery operations team on any key events or demand generation activities as needed

Manage customer escalations quickly and effectively

Empower and guide employees through challenging customer concerns, to make decisions in the customers' best interest while also supporting Tesla's mission

Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem

Ensure facility maintenance and showroom presentation adhere to the brand standard

Control team and location expenses continually striving to reduce costs

Employee Engagement & Development

Observe, review and continuously provide feedback on employee performance

Coach and mentor staff, introduce best practices and enable inclusion and team culture

Provide robust feedback and input on the performance of Used Car Sales Advisors in your location to your manager to ensure growth on the team

Support, implement and provide follow-up for all training

Assist with recruitment activities as needed

Ensure all employees adhere to Tesla policies and procedures

Escalate all people issues to store leadership in a timely and effective manner

What You'll Bring

Strong sales performance and understanding of the business and products.

Track record of coaching and mentoring sales or operational roles

In-depth knowledge of sales processes and ability to drive employees to exceed targets

Strong organizational skills.

Unafraid to question and take lead.

Ability to influence stakeholders and peers.

Excellent communication skills in English and local language.

Confident in learning and adapting to multiple technologies.

Passionate about Tesla’s mission.

Valid driver's license held for 2 years and over.

, Tesla