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Greenside Veterinary Practice are recruiting for a Client Care Advisor to join their team at the Melrose branch in St Boswells. This is a permanent part-time role working 15.5h per week. In this role you have the opportunity to progress your customer service career in veterinary whilst working as part of a friendly and supportive team. Your working days will be Thursday 9am-5pm and Friday 8.30am-5pm.
This role is to provide exceptional customer service to our clients. Our Client Care Advisors enjoy building relationships with our clients and can thrive in a fast paced environment.
- Welcoming clients and their pets into the practice,
- Booking in customers and making sure they receive gold standard care.
- Answering the telephone and dealing with a range of customer queries
- First point of contact following protocols to protect patient and client confidentiality and security.
- Maintaining a clean and welcoming reception and waiting area space
- Supporting the practices efficient running with administrative duties and being part of a hard-working and collaborative team.
- Promote our services and products.
Benefits
- 5 weeks holiday and Birthday Leave (pro-rata)
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme.
About Us
Established more than 120 years ago in the stunning Scottish Borders village of St Boswells, Greenside Vets provide exceptional first opinion care to both small and farm animals.
We also have a purpose-built referral clinic specialising in Regenerative Medicine and Rehabilitation which includes qualified physiotherapists.
We believe our clients and their animals are the heart of our practice and we strive to provide the best clinical standards as well as excellent customer service for all under our care.
If you are a highly motivated and customer focused individual wih a passion for providing exceptional service, we encourage you to apply by following the Apply now link.
