Veterinary Client Care Advisor
Company
Location
Swindon, England, United Kingdom
Posted At
5/7/2025
Advertise with us by contacting: [email protected]
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Description
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
We have an exciting opportunity for a Client Care Advisor to join our thriving team at Eastcott Veterinary Referrals. In this role you will have the opportunity to develop your customer service skills.
The purpose of this position is to serve as a member of the reception team providing an excellent service to our clients and visitors. This will include arranging appointments, keeping accurate records, various clerical duties related to animal patient care and treatment and helping to facilitate accurate communications between clients, veterinary surgeons, our nursing staff and practice manager. This role is a permanent part-time position working 30 hours a week.
Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.
As well as delivering excellent customer service, the role includes;
We are a tier 3, ISFM gold status, multidisciplinary veterinary hospital that prides itself on providing high standards of care to both referral and primary care patients.
Eastcott Veterinary Referrals is situated in Swindon and following a major extension and refurbishment means it's a great time to join our dynamic and motivated team that has benefited from the support of the Linnaeus Group and Mars Petcare.
This investment in our state-of-the-art facilities has allowed us to provide the best care to our patients, and the opportunity to perform the most up-to-date and innovative procedures. We encourage our staff to undertake further professional and personal development and provide a friendly and supportive environment in which our teams can flourish and enjoy their work.
If you would like to apply for this position or discuss in more detail please contact [email protected]
Part of an amazing global family
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.
Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]
We have an exciting opportunity for a Client Care Advisor to join our thriving team at Eastcott Veterinary Referrals. In this role you will have the opportunity to develop your customer service skills.
The purpose of this position is to serve as a member of the reception team providing an excellent service to our clients and visitors. This will include arranging appointments, keeping accurate records, various clerical duties related to animal patient care and treatment and helping to facilitate accurate communications between clients, veterinary surgeons, our nursing staff and practice manager. This role is a permanent part-time position working 30 hours a week.
Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.
As well as delivering excellent customer service, the role includes;
- Passion for customer care ensuring you are empathetic and compassionate at all times to our clients.
- Administrative duties
- Good communication skills
- Attention to detail and prioritising tasks.
- To work on a rolling rota to include Late nights, early mornings, weekends including 12 hour shifts and bank holidays.
We are a tier 3, ISFM gold status, multidisciplinary veterinary hospital that prides itself on providing high standards of care to both referral and primary care patients.
Eastcott Veterinary Referrals is situated in Swindon and following a major extension and refurbishment means it's a great time to join our dynamic and motivated team that has benefited from the support of the Linnaeus Group and Mars Petcare.
This investment in our state-of-the-art facilities has allowed us to provide the best care to our patients, and the opportunity to perform the most up-to-date and innovative procedures. We encourage our staff to undertake further professional and personal development and provide a friendly and supportive environment in which our teams can flourish and enjoy their work.
If you would like to apply for this position or discuss in more detail please contact [email protected]
Part of an amazing global family
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.
Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]
Advertise with us by contacting: [email protected]
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